My Steinberg down for maintainance

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Sinned
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My Steinberg down for maintainance

Post by Sinned »

Hi all,

My laptop has stopped seeing my eliscencer usb dongle. It sees and old one with Cubase 5 on it so I can only presume its broken even though the red light still shines.

I went to My Steinberg but can see it is down for maintenance.

Has anybody any suggestions or does anyone know how long My Steinberg will be down.

Thanks

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Fabian
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Re: My Steinberg down for maintainance

Post by Fabian »

Hi.

Sorry for the inconvenience, but MySteinberg should be up and running again.

Best
Fabian
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Steinberg Media Technologies GmbH
Hamburg, Germany

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Sonik
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Re: My Steinberg down for maintainance

Post by Sonik »

Fabian wrote:Hi.

Sorry for the inconvenience, but MySteinberg should be up and running again.

Best
Fabian

Hi,

I can't enter on MySteinberg now... :(
Macbook Pro i9 32gb|Studio One 5|Protools 2020.5|Cubase Pro 10.5.20|Wavelab 10.0.40|Logic X|Apollo Quad|4xUAD-2 (24 core)
Manley Massive Passive|Thermionic Phoenix Mastering Plus|Maselec MLA-2|API 2500|Avalon 737sp|Summit TLA-100A|Distressor EL8-X|Apogee Symphony||Euphonix McMix x2|Dangerous Music 2 Bus LT|ATC SCM20 ASL Pro|Amphion One18|
Halion Sonic 3|Komplete12 Ultimate|Stylus RMX|Trilian|Omnisphere 2.6|VSL Strings|EW Pianos|ReFx Nexus 3|AirMusicTech|Sylenth|Predator|Kick 2|Serum|ANA2|Korg Collection 2
UAD|Waves|Soundtoys|Melodyne|Softube|Brainworx|PluginAlliance|Fabfilter|Sonnox|Eventide|Oeksound

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Fabian
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Re: My Steinberg down for maintainance

Post by Fabian »

Oh, that's bad. What error is shown?
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Steinberg Media Technologies GmbH
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Sinned
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Re: My Steinberg down for maintainance

Post by Sinned »

Hi all, Please see other post as well.

I have requested zero down time due to my broken elisencer.

I have tried on several occasions now to submit my request to support for my licenses to be re activated but when I press submit I keep getting 'oops Error'.

I have used internet explorer to open My Steinberg as my account will not even open in Google Chrome.

Please help Steinberg

Dennis Hadfield

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Fabian
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Re: My Steinberg down for maintainance

Post by Fabian »

Thanks for the info.... That sounds bad indeed. I will have a look asap.
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Steinberg Media Technologies GmbH
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Sonik
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Re: My Steinberg down for maintainance

Post by Sonik »

Now I got in, but there's some issues with the Support Request...
It gaves me an error when I try to send it, says that it misses Installation Type, and it was already choosed...
Macbook Pro i9 32gb|Studio One 5|Protools 2020.5|Cubase Pro 10.5.20|Wavelab 10.0.40|Logic X|Apollo Quad|4xUAD-2 (24 core)
Manley Massive Passive|Thermionic Phoenix Mastering Plus|Maselec MLA-2|API 2500|Avalon 737sp|Summit TLA-100A|Distressor EL8-X|Apogee Symphony||Euphonix McMix x2|Dangerous Music 2 Bus LT|ATC SCM20 ASL Pro|Amphion One18|
Halion Sonic 3|Komplete12 Ultimate|Stylus RMX|Trilian|Omnisphere 2.6|VSL Strings|EW Pianos|ReFx Nexus 3|AirMusicTech|Sylenth|Predator|Kick 2|Serum|ANA2|Korg Collection 2
UAD|Waves|Soundtoys|Melodyne|Softube|Brainworx|PluginAlliance|Fabfilter|Sonnox|Eventide|Oeksound

Sinned
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Re: My Steinberg down for maintainance

Post by Sinned »

Thanks Fabian

Do you work for Steinberg?

I have also not yet even received my automatic email from requesting zero down time.

Also is zero down time 25 hours of timed use over several days or is it 25hrs continuous from activation.

Thanks

Dennis Hadfield

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Fabian
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Re: My Steinberg down for maintainance

Post by Fabian »

Yes, I can reproduce this one. Sorry for the inconvenience. I will fix it asap.
Meanwhile, you may write a General Inquiry, providing the necessary information. That should work.

Sorry...
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Sinned
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Re: My Steinberg down for maintainance

Post by Sinned »

Thanks again Fabian

Where do I write a general enquiry

Dennis

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Fabian
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Re: My Steinberg down for maintainance

Post by Fabian »

Sinned wrote:Thanks Fabian

Do you work for Steinberg?

I have also not yet even received my automatic email from requesting zero down time.
I will look into it. But you should see the Zero Downtime Activationcode in your MySteinberg-account.
Also is zero down time 25 hours of timed use over several days or is it 25hrs continuous from activation.
These are working hours. If you're runnning Steinberg-products 1h a day, you're able to use the licese for 25 days :)
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Fabian
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Re: My Steinberg down for maintainance

Post by Fabian »

Sinned wrote:Thanks again Fabian

Where do I write a general enquiry

Dennis
Instead of choosing "Technical support request" for "Type Of Request", you can choose "General Inquiry".

HTH.
Best
Fabian
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Steinberg Media Technologies GmbH
Hamburg, Germany

Sinned
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Re: My Steinberg down for maintainance

Post by Sinned »

Thanks again Fabian for all your help.

The General Enquiry suggestion worked.

Do you know roughly how long it takes for re activation of licenses to take place after a request for zero down time has been submitted.

Thanks again

Dennis Hadfield

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Fabian
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Re: My Steinberg down for maintainance

Post by Fabian »

Sorry, I can't give you an estimation for that. I'm not involved in the Support-processes. But I will forward to them, that you have sent a General Inquiry concerning this due to an error in MySteinberg. This might speed things up. But I can't promise you anything.
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Steinberg Media Technologies GmbH
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Sinned
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Re: My Steinberg down for maintainance

Post by Sinned »

Fabian,

You have been excellent this evening. How do I 'Thank' you so you rise from 5 to 6

Dennis Hadfield

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Re: My Steinberg down for maintainance

Post by Sinned »

As you can see I worked it out and then went mad :D :D :D

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Sonik
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Re: My Steinberg down for maintainance

Post by Sonik »

I tried to send a small text file (134 kb) but it gaves another error, saying the file is big..
Macbook Pro i9 32gb|Studio One 5|Protools 2020.5|Cubase Pro 10.5.20|Wavelab 10.0.40|Logic X|Apollo Quad|4xUAD-2 (24 core)
Manley Massive Passive|Thermionic Phoenix Mastering Plus|Maselec MLA-2|API 2500|Avalon 737sp|Summit TLA-100A|Distressor EL8-X|Apogee Symphony||Euphonix McMix x2|Dangerous Music 2 Bus LT|ATC SCM20 ASL Pro|Amphion One18|
Halion Sonic 3|Komplete12 Ultimate|Stylus RMX|Trilian|Omnisphere 2.6|VSL Strings|EW Pianos|ReFx Nexus 3|AirMusicTech|Sylenth|Predator|Kick 2|Serum|ANA2|Korg Collection 2
UAD|Waves|Soundtoys|Melodyne|Softube|Brainworx|PluginAlliance|Fabfilter|Sonnox|Eventide|Oeksound

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Fabian
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Re: My Steinberg down for maintainance

Post by Fabian »

Thanks. I will have a look into it.
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Fabian
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Re: My Steinberg down for maintainance

Post by Fabian »

Hm, I haven't had any problem with a small sized text file. If it is save for you to give the file away, please send me a PM with the file and I will have a look. Thanks!
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Sonik
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Re: My Steinberg down for maintainance

Post by Sonik »

I had sent a PM..
Macbook Pro i9 32gb|Studio One 5|Protools 2020.5|Cubase Pro 10.5.20|Wavelab 10.0.40|Logic X|Apollo Quad|4xUAD-2 (24 core)
Manley Massive Passive|Thermionic Phoenix Mastering Plus|Maselec MLA-2|API 2500|Avalon 737sp|Summit TLA-100A|Distressor EL8-X|Apogee Symphony||Euphonix McMix x2|Dangerous Music 2 Bus LT|ATC SCM20 ASL Pro|Amphion One18|
Halion Sonic 3|Komplete12 Ultimate|Stylus RMX|Trilian|Omnisphere 2.6|VSL Strings|EW Pianos|ReFx Nexus 3|AirMusicTech|Sylenth|Predator|Kick 2|Serum|ANA2|Korg Collection 2
UAD|Waves|Soundtoys|Melodyne|Softube|Brainworx|PluginAlliance|Fabfilter|Sonnox|Eventide|Oeksound

Fastal
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Re: My Steinberg down for maintainance

Post by Fastal »

Is it still down or not. I cannot log in.

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Fabian
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Re: My Steinberg down for maintainance

Post by Fabian »

Eh, no, the site should be available again. Did you have problems logging into MySteinberg?
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Steinberg Media Technologies GmbH
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Fastal
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Re: My Steinberg down for maintainance

Post by Fastal »

Yes.

I enter my log in. When I press login the fields just go blank and nothing happens.

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Sonik
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Re: My Steinberg down for maintainance

Post by Sonik »

Did you see my message?
Macbook Pro i9 32gb|Studio One 5|Protools 2020.5|Cubase Pro 10.5.20|Wavelab 10.0.40|Logic X|Apollo Quad|4xUAD-2 (24 core)
Manley Massive Passive|Thermionic Phoenix Mastering Plus|Maselec MLA-2|API 2500|Avalon 737sp|Summit TLA-100A|Distressor EL8-X|Apogee Symphony||Euphonix McMix x2|Dangerous Music 2 Bus LT|ATC SCM20 ASL Pro|Amphion One18|
Halion Sonic 3|Komplete12 Ultimate|Stylus RMX|Trilian|Omnisphere 2.6|VSL Strings|EW Pianos|ReFx Nexus 3|AirMusicTech|Sylenth|Predator|Kick 2|Serum|ANA2|Korg Collection 2
UAD|Waves|Soundtoys|Melodyne|Softube|Brainworx|PluginAlliance|Fabfilter|Sonnox|Eventide|Oeksound

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Sonik
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Re: My Steinberg down for maintainance

Post by Sonik »

Till now I didn't received any reply from you...
Macbook Pro i9 32gb|Studio One 5|Protools 2020.5|Cubase Pro 10.5.20|Wavelab 10.0.40|Logic X|Apollo Quad|4xUAD-2 (24 core)
Manley Massive Passive|Thermionic Phoenix Mastering Plus|Maselec MLA-2|API 2500|Avalon 737sp|Summit TLA-100A|Distressor EL8-X|Apogee Symphony||Euphonix McMix x2|Dangerous Music 2 Bus LT|ATC SCM20 ASL Pro|Amphion One18|
Halion Sonic 3|Komplete12 Ultimate|Stylus RMX|Trilian|Omnisphere 2.6|VSL Strings|EW Pianos|ReFx Nexus 3|AirMusicTech|Sylenth|Predator|Kick 2|Serum|ANA2|Korg Collection 2
UAD|Waves|Soundtoys|Melodyne|Softube|Brainworx|PluginAlliance|Fabfilter|Sonnox|Eventide|Oeksound

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