Score Editor: Score Error 7 ( Crash file added)

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chikitin
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Score Editor: Score Error 7 ( Crash file added)

Post by chikitin »

Hi,

I just updated to C10.5.11 and tried to drag a triple clef across a measure, it suddenly made the score editor crash and gave me this non-sensical warning: Score Error 7.

It also jammed all 16 measures together, as you see in the score editor.
Screen Shot 2020-02-14 at 7.08.04 PM.png
Score Error 7, Jammed notes!
(216.35 KiB) Not downloaded yet
I spend 1 hour to write bass part of a piano in Score editor. I am so mad at you Steinberg!

I went to the safe mode ( disabled the preferences) and tried to open my project now it just makes the Cubase to crash. See the animation!
ScoreEditorError7.gif
(138.68 KiB) Not downloaded yet
Here is a crash file. This crash file was generated around the time I worked on my project.

I just opened the project in C9.5 the project does not crash however, when I try to open score editor the "Score Error 7" window pops up! But the whole project crashes when I open it with C10 and C10.5. Below I add the project file for you to try!

CS
Last edited by chikitin on Sat Feb 15, 2020 2:10 am, edited 5 times in total.
Laptop: iMac, 16GB RAM SSD 2TB, Cubase Pro the latest w/ two external Monitors and SBX subwoofer
VST Connect Pro, NI Komplete 5, EWQLSO, HSO, GA 5
Synths: Yamaha PSR-A3000, Roland Fantom XR
Interface: Steinberg MR-816CSX, UR 22 mkII
Effects: Rocktron DSP, Lexicon MPX 550
Controller: Steinberg CC121, Yamaha KX25,49,88, Korg Nano Kontrol, Boss RC 300, Yamaha MFC 10, CMC-PD

shanabit
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Re: Score Editor: Score Error 7

Post by shanabit »

Score Error 7 has a nice ring to it at least. Not some random CPU Protools error.
That sucks, sorry man, I feel ya pain ova here

chikitin
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Re: Score Editor: Score Error 7 ( Crash file added) Only shows in C10 and C10.5

Post by chikitin »

Here is the project file!
paiz.cpr.zip
(24.83 KiB) Downloaded 35 times
Laptop: iMac, 16GB RAM SSD 2TB, Cubase Pro the latest w/ two external Monitors and SBX subwoofer
VST Connect Pro, NI Komplete 5, EWQLSO, HSO, GA 5
Synths: Yamaha PSR-A3000, Roland Fantom XR
Interface: Steinberg MR-816CSX, UR 22 mkII
Effects: Rocktron DSP, Lexicon MPX 550
Controller: Steinberg CC121, Yamaha KX25,49,88, Korg Nano Kontrol, Boss RC 300, Yamaha MFC 10, CMC-PD

chikitin
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Re: Score Editor: Score Error 7 ( Crash file added)

Post by chikitin »

Here is the crash file!
crash_scoreEditorError7.txt.zip
(31 KiB) Downloaded 34 times
Laptop: iMac, 16GB RAM SSD 2TB, Cubase Pro the latest w/ two external Monitors and SBX subwoofer
VST Connect Pro, NI Komplete 5, EWQLSO, HSO, GA 5
Synths: Yamaha PSR-A3000, Roland Fantom XR
Interface: Steinberg MR-816CSX, UR 22 mkII
Effects: Rocktron DSP, Lexicon MPX 550
Controller: Steinberg CC121, Yamaha KX25,49,88, Korg Nano Kontrol, Boss RC 300, Yamaha MFC 10, CMC-PD

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Re: Score Editor: Score Error 7 ( Crash file added)

Post by shanabit »

Thats a Cubase crash according to the error. Also, I saw this: pointer being freed was not allocated

OK, I just loaded this up here in 10.5.11 and it showed the notes when I opened the Score then it went POOF and crashed. The Project is more than likely corrupt. See if you have a backup anywhere of the project saved

chikitin
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Re: Score Editor: Score Error 7 ( Crash file added)

Post by chikitin »

I hear about corrupt project. Why should cubase create a corrupt project? Shouldn't be a corrupt-detection for Cubase?
Laptop: iMac, 16GB RAM SSD 2TB, Cubase Pro the latest w/ two external Monitors and SBX subwoofer
VST Connect Pro, NI Komplete 5, EWQLSO, HSO, GA 5
Synths: Yamaha PSR-A3000, Roland Fantom XR
Interface: Steinberg MR-816CSX, UR 22 mkII
Effects: Rocktron DSP, Lexicon MPX 550
Controller: Steinberg CC121, Yamaha KX25,49,88, Korg Nano Kontrol, Boss RC 300, Yamaha MFC 10, CMC-PD

shanabit
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Re: Score Editor: Score Error 7 ( Crash file added)

Post by shanabit »

chikitin wrote:
Sat Feb 15, 2020 6:04 am
I hear about corrupt project. Why should cubase create a corrupt project? Shouldn't be a corrupt-detection for Cubase?
Well, I loaded up YOUR Project over here and it crashed so Id say its a Project that is in question.
Im no programmer though.

Were you able to find a backup saved?

chikitin
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Re: Score Editor: Score Error 7 ( Crash file added)

Post by chikitin »

I suspect the issue is recording with Instrument track. Here is what I did and will do for the future:

I create a fresh project.
Loaded the track from the corrupt project ( as shanabit says)
make a MIDI track and copy the midi events from the Instrument track ( the corrupt Instrument track),
delete the instrument track!
Once ready for rendering, recreate the instrument track and move them back to the MIDI track!

I guess the issue is with the Beta testers and list of use/test cases provided to them. Maybe Steinberg needs more beta testers who work with Score editors.
Laptop: iMac, 16GB RAM SSD 2TB, Cubase Pro the latest w/ two external Monitors and SBX subwoofer
VST Connect Pro, NI Komplete 5, EWQLSO, HSO, GA 5
Synths: Yamaha PSR-A3000, Roland Fantom XR
Interface: Steinberg MR-816CSX, UR 22 mkII
Effects: Rocktron DSP, Lexicon MPX 550
Controller: Steinberg CC121, Yamaha KX25,49,88, Korg Nano Kontrol, Boss RC 300, Yamaha MFC 10, CMC-PD

chikitin
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Re: Score Editor: Score Error 7 ( Crash file added)

Post by chikitin »

Nothing happened! I just dragged a note with my mouse and again, Cubase crashes.
Laptop: iMac, 16GB RAM SSD 2TB, Cubase Pro the latest w/ two external Monitors and SBX subwoofer
VST Connect Pro, NI Komplete 5, EWQLSO, HSO, GA 5
Synths: Yamaha PSR-A3000, Roland Fantom XR
Interface: Steinberg MR-816CSX, UR 22 mkII
Effects: Rocktron DSP, Lexicon MPX 550
Controller: Steinberg CC121, Yamaha KX25,49,88, Korg Nano Kontrol, Boss RC 300, Yamaha MFC 10, CMC-PD

-steve-
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Re: Score Editor: Score Error 7 ( Crash file added)

Post by -steve- »

Try resetting or deleting all score layouts in the original project file. The problem was likely a corrupt layout in the project created in an earlier Cubase version, not related to any of the other details you mentioned.
independent manufacturer rep (not a Steinberg employee)
[safe mode] [cubase manual] [score editor manual]

GPnicolett
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Re: Score Editor: Score Error 7 ( Crash file added)

Post by GPnicolett »

FWIW, score editor crashes my system say 5 times a day these days? Score error 7 comes up sometimes, sometimes it’s just a hard crash.

Should I start archiving crash reports?
Greg Nicolett | Composer
http://www.gregnicolett.com
Cubase 10, Mojave, Mac Mini 6-core i7, 64gbRAM, RME Fireface 802

-steve-
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Re: Score Editor: Score Error 7 ( Crash file added)

Post by -steve- »

I think crash reports are always good to send, so yes.

If these crashes are happening in a project or from a template that was started with a previous version, that might be a thing to look at.
independent manufacturer rep (not a Steinberg employee)
[safe mode] [cubase manual] [score editor manual]

chikitin
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Re: Score Editor: Score Error 7 ( Crash file added)

Post by chikitin »

-steve- wrote:
Sat Feb 15, 2020 5:19 pm
Try resetting or deleting all score layouts in the original project file. The problem was likely a corrupt layout in the project created in an earlier Cubase version, not related to any of the other details you mentioned.
Steve,

The file was created in C10.5.11. I didn't know about the https://steinberg.help/cubase_pro_artis ... set_t.html. I will try it. Thank you.

CS
Laptop: iMac, 16GB RAM SSD 2TB, Cubase Pro the latest w/ two external Monitors and SBX subwoofer
VST Connect Pro, NI Komplete 5, EWQLSO, HSO, GA 5
Synths: Yamaha PSR-A3000, Roland Fantom XR
Interface: Steinberg MR-816CSX, UR 22 mkII
Effects: Rocktron DSP, Lexicon MPX 550
Controller: Steinberg CC121, Yamaha KX25,49,88, Korg Nano Kontrol, Boss RC 300, Yamaha MFC 10, CMC-PD

chikitin
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Re: Score Editor: Score Error 7 ( Crash file added)

Post by chikitin »

-steve- wrote:
Sat Feb 15, 2020 5:19 pm
Try resetting or deleting all score layouts in the original project file. The problem was likely a corrupt layout in the project created in an earlier Cubase version, not related to any of the other details you mentioned.
Steve,

The file was created in C10.5.11. I didn't know about the https://steinberg.help/cubase_pro_artis ... set_t.html. I will try it. Thank you.

CS
Laptop: iMac, 16GB RAM SSD 2TB, Cubase Pro the latest w/ two external Monitors and SBX subwoofer
VST Connect Pro, NI Komplete 5, EWQLSO, HSO, GA 5
Synths: Yamaha PSR-A3000, Roland Fantom XR
Interface: Steinberg MR-816CSX, UR 22 mkII
Effects: Rocktron DSP, Lexicon MPX 550
Controller: Steinberg CC121, Yamaha KX25,49,88, Korg Nano Kontrol, Boss RC 300, Yamaha MFC 10, CMC-PD

-steve-
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Re: Score Editor: Score Error 7 ( Crash file added)

Post by -steve- »

chikitin wrote:
Sun Feb 16, 2020 4:57 pm
The file was created in C10.5.11.
I see... if deleting the layouts doesn't do the trick, Another thing that could be involved are the items in Score Settings>Project

And of course, disabling prefs via safe start is another thing you can do to troubleshoot.
independent manufacturer rep (not a Steinberg employee)
[safe mode] [cubase manual] [score editor manual]

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Michael Michaelis
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Re: Score Editor: Score Error 7 ( Crash file added)

Post by Michael Michaelis »

I had a look into the project file. For some reasons, there are several clefs at the same position - the scores can't handle that

If you open the part in the list editor, you can delete these clefs (they appear in the list, clearly marked as "clefs").

That's an ugly workaround, but at least you can continue working with the project.
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chikitin
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Re: Score Editor: Score Error 7 ( Crash file added)

Post by chikitin »

The programmers should not allow this happens!

Again seems at Steinberg developers need to sit with musicians and do exception handling.
Laptop: iMac, 16GB RAM SSD 2TB, Cubase Pro the latest w/ two external Monitors and SBX subwoofer
VST Connect Pro, NI Komplete 5, EWQLSO, HSO, GA 5
Synths: Yamaha PSR-A3000, Roland Fantom XR
Interface: Steinberg MR-816CSX, UR 22 mkII
Effects: Rocktron DSP, Lexicon MPX 550
Controller: Steinberg CC121, Yamaha KX25,49,88, Korg Nano Kontrol, Boss RC 300, Yamaha MFC 10, CMC-PD

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Michael Michaelis
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Re: Score Editor: Score Error 7 ( Crash file added)

Post by Michael Michaelis »

chikitin wrote:
Thu Feb 27, 2020 11:42 pm
The programmers should not allow this happens!
I agree. There is code in place that prevents this kind of situation, though. For some reasons, you ran into a situation where the error-checking failed. If you have a hint for me how to force such a fault, I would be really grateful.
Windows 10 Pro 64bit | Intel Xeon E5-2620V4 (Broadwell), 8x 2.10GHz | 16GB Ram | Geforce GTX 750 | Mytek 8x192 | RME FireFace UC
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chikitin
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Re: Score Editor: Score Error 7 ( Crash file added)

Post by chikitin »

Hi Michael,

Thank you for taking the time to look into my problem.

Honestly, I recreated a new project, imported all track except that one and redid it. So, I don't want to get back to that. But I don't think it is ever late for enhancing user input validation and exception handling of old source codes.
Maybe, those clefs where places, after I changed the quantization value and added another clef with distance around say 1/16th note or something.

Code: Select all

# most likely you have class method for this!
def addClef(track_id, time, clef_type): 
    neiboring_clefs = all clef on track "track_id" with distance 1 quarter ( or  4 PPQN , or whatever) // i guess sorted by time position
    if neighorig_clefs != NULL:
        print( "there is already a clef at that location")
    	return 
    else:
        track.addClef(track_if, clef_type);
For score editor, I can think of two things as posttests or cleanup feature, before asking users to run Cubase in Safe mode

You guys can do:

1) Go over musical objects that needs to appear only once. clef, time signatures, etc.

Code: Select all

def scoreCleanup_clef():
	tracks_with_clef_removed = set()
	for track in tracks:
	   for i in range(1, len(track.clef))
	        if track.clef[i].gettime() - track.clef[i-1].gettime() < 1 quarter:
	           del track.clef[i].gettime() # or whatever the developer team wishes
	           tracks_with_clef_removed.append(track.getId())
	 return tracks_with_clef_removed // let the user know what tracks are cleaned up.
Same issue exists for Marker track that is for project view and not score editor. I reported the same bug. One delete a marker track, then put it back, all the markers are there ( this is already reported and not fixed yet). There are other issues with Chord track, etc. These can fix them.

2) Programmers/Developers can add another feature ( in preferences)

"checkbox" Enable user behavior Analyzer API and asking the Steinberg product user to enable that. Of course, when software is at production this must be enabled automatically.

basically, enabling this features enables Cubase/or another software to log all the mouse clicks (recorded pixel-by-pixel mouse movements to figure out how users might use different features), keyboard actions, and system signals every say 5 minutes. Then, when an error occurs, at steinberg can have access to that log and reproduce same error possibly with dummy content ( just like lorem ipsum for dummy text);
there are also ways for evaluation of users behaviors, statistical methods and tools like, Heat maps,

Not giving anybody advice for best practices in software engineering. But we should "Never assume anything. Never trust user input. Sanitation is okay, but validation/rejection is better." and also where possible, users should be able to check their input and correct it if necessary.

After all, we are using Steinberg products to make our life easier as musicians and create good music. We expect Steinberg to give us products that we utilized them to write music more effective and quality than Mozart era!

Thanks you.
Laptop: iMac, 16GB RAM SSD 2TB, Cubase Pro the latest w/ two external Monitors and SBX subwoofer
VST Connect Pro, NI Komplete 5, EWQLSO, HSO, GA 5
Synths: Yamaha PSR-A3000, Roland Fantom XR
Interface: Steinberg MR-816CSX, UR 22 mkII
Effects: Rocktron DSP, Lexicon MPX 550
Controller: Steinberg CC121, Yamaha KX25,49,88, Korg Nano Kontrol, Boss RC 300, Yamaha MFC 10, CMC-PD

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Michael Michaelis
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Re: Score Editor: Score Error 7 ( Crash file added)

Post by Michael Michaelis »

Hi,
by all that is right and fair: Cubase is an application dealing with real-time. The code is written in C/C++. Clearly, you have some experience in programming, but it's also pretty clear to me that you have only little insight in the kind of problems I'm dealing with on a daily basis...

By the way: You wrote:
Again seems at Steinberg developers need to sit with musicians and do exception handling.
Go figure:
https://www.youtube.com/watch?v=qfcV7GXRz0Q

Friends, OK?
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chikitin
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Re: Score Editor: Score Error 7 ( Crash file added)

Post by chikitin »

Michael Michaelis wrote:
Sat Feb 29, 2020 10:24 pm
Hi,
by all that is right and fair: Cubase is an application dealing with real-time. The code is written in C/C++. Clearly, you have some experience in programming, but it's also pretty clear to me that you have only little insight in the kind of problems I'm dealing with on a daily basis...

By the way: You wrote:
Again seems at Steinberg developers need to sit with musicians and do exception handling.
Go figure:
https://www.youtube.com/watch?v=qfcV7GXRz0Q

Friends, OK?
Friends! Certainly.
Great job, Michael, I know you must be a musician yourself.
I've done OOP in C++, Java, Python, and a few more languages! I've programmed with rtMIDI API. I have several cool ideas for scoring. If you are interested I will share them with you.
Laptop: iMac, 16GB RAM SSD 2TB, Cubase Pro the latest w/ two external Monitors and SBX subwoofer
VST Connect Pro, NI Komplete 5, EWQLSO, HSO, GA 5
Synths: Yamaha PSR-A3000, Roland Fantom XR
Interface: Steinberg MR-816CSX, UR 22 mkII
Effects: Rocktron DSP, Lexicon MPX 550
Controller: Steinberg CC121, Yamaha KX25,49,88, Korg Nano Kontrol, Boss RC 300, Yamaha MFC 10, CMC-PD

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