Cubase does not open anymore

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TrevorJ
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Cubase does not open anymore

Post by TrevorJ »

Hello, I have not used cubase in a month or so and when I started the program I had a message pop up saying the soft-eLicenser stored on this computer seems to be altered in an unrecoverable way. Please contact your software vendor to solve this issue. I purchased a dongle a few months ago but installation was fine. Any assistance would be greatly appreciated. Thanks

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Prock
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Re: Cubase does not open anymore

Post by Prock »

Try downloading the newest eLicenser software and run the maintenance routine after you open it.

https://www.steinberg.net/en/company/te ... enser.html

Regards 8-)
PRock Studio

DAW: Cubase Pro 10.5.20, OS: Win 10 Pro x64, CPU: Intel Core i7 4700K @ 4.0GHz, RAM: 32GB/DDR4/2800MHz, Graphics: 4GB GeForce GTX 960, Mobo: MSI Z170A Gaming Pro Carbon, AI: PreSonus Studio 192 Mobile, Mic Preamp: PreSonus TubePre, Headphone Amp: PreSonus HP4, Studio Monitors: Mackie MR5, 3rd Party VSTs: GSi VB3-II, SampleTank 3, Amplitube 4, Miroslav Philharmonik 2, EZDrummer 2

https://soundcloud.com/prockstudio

TrevorJ
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Re: Cubase does not open anymore

Post by TrevorJ »

this did not work but thanks for the reply. When I open Cubase I get a box that says "no valid license found. The program will quit now". It gives me the option to click ok or start license activation. I bought the dongle because I purchased groove agent and I knew I would need it to upgrade to Cubase pro when the yearly sale came up.

TrevorJ
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Re: Cubase does not open anymore

Post by TrevorJ »

I also have wavelab elements that has the same message come up. I really hope this is something simple

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Prock
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Re: Cubase does not open anymore

Post by Prock »

What Cubase version do you have?

What computer OS?

Does the Cubase license show on the eLicenser or is it still on the soft eLicenser?

Is the eLicenser program set to run as administrator?

Look at these troubleshooting ideas...

https://helpcenter.steinberg.de/hc/en-u ... 5001649984

Regards. 8-)
PRock Studio

DAW: Cubase Pro 10.5.20, OS: Win 10 Pro x64, CPU: Intel Core i7 4700K @ 4.0GHz, RAM: 32GB/DDR4/2800MHz, Graphics: 4GB GeForce GTX 960, Mobo: MSI Z170A Gaming Pro Carbon, AI: PreSonus Studio 192 Mobile, Mic Preamp: PreSonus TubePre, Headphone Amp: PreSonus HP4, Studio Monitors: Mackie MR5, 3rd Party VSTs: GSi VB3-II, SampleTank 3, Amplitube 4, Miroslav Philharmonik 2, EZDrummer 2

https://soundcloud.com/prockstudio

TrevorJ
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Re: Cubase does not open anymore

Post by TrevorJ »

I'm running windows 10. Only groove agent 4 shows up on my e-license. However, if I log into my Steinberg account I see Wavelab Elements 9.5, Cubase Elements 9.5, Basic FX Suite Rev.2,Cubase Al 9 all with soft e-licenses. Should I try reactivating these or maybe doing a system restore back to when I knew it was working? I just don't want to lose any of my projects.
Running e-license control center as administrator did not work.

TrevorJ
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Re: Cubase does not open anymore

Post by TrevorJ »

I have version 1803 that installed on June 11th. I'm guessing that is the problem. Tried all the fixes in the sticky thread but none of them seem to work.

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Prock
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Re: Cubase does not open anymore

Post by Prock »

Try these suggestions first. Looks like you needs to run the eLicenser and Cubase as Admin.

viewtopic.php?t=92610

If the license still does not show up in the eLicense program then yes... I would follow the instructions for reactivation.

Try these things before reverting back to an older windows. I believe it should run without issue.

Regards 8-)
PRock Studio

DAW: Cubase Pro 10.5.20, OS: Win 10 Pro x64, CPU: Intel Core i7 4700K @ 4.0GHz, RAM: 32GB/DDR4/2800MHz, Graphics: 4GB GeForce GTX 960, Mobo: MSI Z170A Gaming Pro Carbon, AI: PreSonus Studio 192 Mobile, Mic Preamp: PreSonus TubePre, Headphone Amp: PreSonus HP4, Studio Monitors: Mackie MR5, 3rd Party VSTs: GSi VB3-II, SampleTank 3, Amplitube 4, Miroslav Philharmonik 2, EZDrummer 2

https://soundcloud.com/prockstudio

TrevorJ
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Re: Cubase does not open anymore

Post by TrevorJ »

Steinberg support sent new activation codes. Up and running again. Even upgraded to pro last night. Thanks for all the help with your suggestions and comments

wetstreet
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Re: Cubase does not open anymore

Post by wetstreet »

TrevorJ wrote:
Wed Aug 08, 2018 11:17 pm
Steinberg support sent new activation codes. Up and running again. Even upgraded to pro last night. Thanks for all the help with your suggestions and comments
why dont they solve it for me this way ?? 3 months on n no solution ??

KHS
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Re: Cubase does not open anymore

Post by KHS »

Did you open a support ticket with Steinberg?
Cubase Pro 10.0.60 - Audient ID22 - Adam A7X - Adam Sub 7 - Windows 10 Latest build - I7-7700K@4,5GHz - Gigabyte GTX1070 Xtreme Gaming - 16GB RAM - Gigabyte Gaming 5 Z270 mobo - Corsair MP510 960 GB - Corsair MP510 1920 GB - Samsung 840 EVO 240 GB - Crucial MX300 525 GB.

wetstreet
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Re: Cubase does not open anymore

Post by wetstreet »

yes , finally a support ticket , its still open .. hope it get resolved.. thankx..ws

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