Steinberg Product Activation FAQ

Bought Klanghaus and Cubase 11 a few weeks ago
Cubase 11 installed with no problems. Having problems Klanghaus. It’s downloaded and installed in it’s default file. It’s activated and registered on my Steinburg account and eLicenser. But is not showing up in the media bay. I have tried moving the file into places where other samples/loops are stored, but it’s still not registering.
Some help please.