Logged in - No Connection light

Yeah, we tried the pass number method but that wouldn’t find the session at all. With the mySteinberg log in, I can be found as online but any attempts to connect say both sides should be using the up to date version (we are - 4.0.43). I just thought it odd that I don’t get the green light after logging in - every tutorial video I can find shows that illuminating as soon as anyones logged in using the mySteinberg log in. Just made me think although I’m logged in I’m not actually connected to the servers?