Fabio, thank you for your answer! I’m glad there’s someone alive on the other end of the line! I wrote to the dealers again and again received an automatic response, I give it below. In this situation, it may take a month or more before I get an answer. I can’t stay out of work. Maybe you can return the Cubase 10.5 purchased with a discount for the upgrade, and buy a new Cubase 10.5 for the full price??? So that my old license is not needed for installation. I’m willing to spend extra money to speed up the process.
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Information about the work of the Yamaha support service in the period from March 30 to April **30, 2020.
Yamaha Music (Russia) takes all necessary measures to protect the health of employees and customers and strictly follows all recommendations and instructions of the relevant government authorities.
In order to prevent the spread of coronavirus, the support service of Yamaha Music works in a reduced mode.
Please note that in the current situation, it may take us longer than usual to prepare a response. We ask you to treat this with understanding and apologize for any inconvenience.
With respect,
Support service
Yamaha Music (Russia). **According to the statement of our President not working days are extended until April 30