How to transfer Cubasis LE 2 instrument and effect plug-in in-app purchases

Edelede · March 31, 2020, 5:57am

jeandoka:

LSlowak:

jeandoka:

———-

hello Lars!

I’m going to recap all of the steps I’ve taken.

First, I installed Cubasis LE 3 on my iPad Pro.
Then I plugged in my Irig pro duo to unlock the application.
Immediately, I transferred my in-app purchases that I had made on Cubasis LE 2 (I had bought all of them).
Then I registered for my Steinberg account.
And, finally, I bought the full feature set.
And there you go! everything worked perfectly.
When I started Cubasis LE 3, the display indicated Cubasis 3 and I could create an unlimited midi tracks.

I was really happy!

Then I wanted to install Cubasis 3 on my Iphone XR.
I only had to install the application and everything was done automatically.
The Full feature set and all plugins were 100% functional.
And when I started the application for the first time on the Iphone XR, it was well mentioned Cubasis 3 and not Cubasis LE 3.

It was great!

Some time later I take the Iphone XR and I restarted the application but this time it was Cubasis LE 3 which appeared on the screen …
Intrigued, I quickly realized that the full feature set was not activated …
I went to the shop and, strangely it said that the full feature set was well purchased (Bought!) …
With the exception of this, everything worked fine and all in-app purchases that I transferred are functional.

I tried everything … on the iphone XR - I uninstalled and reinstalled 2-3 times Cubasis LE 3.
Nothing to do. The only thing the application asks for is to reconnect my irig pro duo for unlock and afterwards the full feature set does not work and I cannot restore my purchase.
Anyway, again, it indicates that it’s already bought …

During this time, everything continued to work on the iPad Pro.
And when I started the application on the iPad pro, it was written Cubasis 3 on the screen.
And all the full feature sets worked.
Still doing tests, I then deleted the application on the iPad Pro to reinstall it.
Error!
Now I have no longer been able to make it work.
And as on the iphone XR, in the shop it indicates that the full feature set is purchased.
But it doesn’t work anymore!

I put a lot of details.
I can send photos if necessary.
I understand very well the difference between Cubasis 3 full feature and Cubasis LE 3.
For me, this is clearly a bug.
If I summarize one last time, I installed Cubasis LE 3, I bought the full feature set.
Now, it clearly indicates in the shop that the full feature set is purchased.
But it’s still the LE version that starts.

At this time, I can no longer use the app.
I imagine I’ll wait for an update.
Unless this is a problem with my Steinberg account. (?)
I remain at your disposal if you have any questions and hope that this problem will be resolved quickly.

Thank you

Hi jeandoka,

I would suggest to re-install the app.
Once done, please do this:

Start demo mode

Open in-app shop

Tap „Restore Purchases“

Best wishes,
Lars

hello Lars, I went into demo mode.
I went into the shop.
The restore purchases button does not appear anywhere …
neither on the ipad nor on the iphone

That may be the problem?

Jean

hello lars
I have exactly the same problem, installed on my ipad air 4 cubasis le3 ur 242 connected le3 unlocked, paid 20 € and transferred the iap from the cubasis le 2. everything great .
with my ipad mini the same procedure, only the full feature set is not activated, but is shown in the shop as “bought” (activation with the ur 242 also worked, so cubase is no longer in demo mode). if I now uninstall cubasis le3 and start it in demo mode, no restore button is displayed.

I would think that was a bug too, maybe?

hope for help marko