I heard back from GGD and it looks like it was a simple fix, which I assumed. I had to go through my input and outputs and make sure they were set correctly. The only thing I can assume is the sound driver was causing the problem. I had to change it to my PreSonus and the restarted Kontakt. The instrument loaded and I was able to play with the kit and midi grooves.
Here is the email I received back from GGD:
Hey Gary,
Sorry to hear you’re having issues. To fix this - you simply have to go into the settings in your DAW or Kontakt and make sure you have your inputs and outputs assigned correctly! If there is anything wrong with those, the GUI will not load. (Unfortunately an issue with kontakt!)
Give that a whirl and let me know if you have any further issues.
Thanks,
Joe - GGD
In the meantime, please check out our FAQ page to see if any of our articles answer your query:
https://getgooddrums.zendesk.com/hc/en-us/sections/360002179073-FAQ