I have my Soft eLicense code and I have done the reactivation step. Regardless I’m unable to activate the product (H1 Zoom). I’m also unable to find my original product package purchased in 2011/2013. Due to my laptop breakage 2018 I managed to salvage previous installation folders and data but I don’t have my activation code and for some reason I’m unable to run the software even though I have the old laptop harddrive. In brief I need a new activation/reactivation code to unlock/download the software.
I have made request on this two weeks ago with id #270015. I haven’t heard anything since. Am I really forced to buy completely new product to have the activation code… on the product which I have already bought.