New installed and activated Cubase 10.5 LE can not find e-license to upgrade from Cubase 9 Elements

I got an e-mail today from Steinberg to upgrade my Cubase AI to 10.5 for free. I got a version of Cubase AI with my audio interface. Is this what you are referring to? If you have Cubase Elements, that is not the same as Cubase AI. AI is a version that comes free with some other products.