Its very simple Steinberg sales Manager:
Some of us want to PURCHASE your latest Halion, and we have version 3.
Your web site says, " to upgrade from Halion 3 or earlier to contact Steinberg Sales"
We are contacting Steinberg Sales to purchase the upgrade, following the EXACT instructions of the website, and receive a “copy and paste” reply email saying to “go on Line”.
We go "on line’ and it says to contact Steinberg sales for this particular version- version 3 or earlier.
You are unnecessarily and mindlessly sending your customers on a crash loop.
So any Steinberg sales employee, specifically the sales Manager reading this, should do something.
Have the courtesy.
Treat your customers well.
John