Unable to login for first time - Login times out

Ty for replying musi. The login screen is indeed frozen. I am unable to proceed to the projects window. Just as shaitan mentioned, a quick spin of the cursor when clicking “Log In” button and then nothing.

I mentioned the fact that I can connect to VST Connect just to clarify that Cubase is communicating with the server… this issue is completely with VST Transit. If helpful, I’ve never connected to VST Transit before. Im a first time user attempting to collaborate with a MacOS user on Cubase 10 who is apparently having the same exact login issue.