You can reach us at 844-358-4022 Monday through Friday 9 am - 7:30 pm EST. They can take control of your computer, you talk and watch at same time, you can ask the specifics, and they did this for me a couple of times and I’m up and going. It’s worth it and you paid for it! Calling them is first class customer service! No joke.
OR https://www.steinberg.net/en/support/usa.html and go into CHAT