Just so anyone reading this thread knows, I have had this issue for over two months. I have had literally no support from Steinberg even though this has been with DEV for two months. At this point, due to the lack of answers, let alone resolution I am moving to another Hardware Provider as this poor level of customer service should not be tolerated when paying for such hardware. Whilst I have loved using the MR816, I cannot continue to endure the lack of communication and support and will be using another providers Hardware as the customer support cannot be as bad as what it is here!
I hope any user of Steinberg hardware does not have to go through what I have and I wish you all best with your endeavors!
All the best,
Tel