It all began when I launched Cubase and got the error regarding Synsopos. Ive numbered my attachments and hopefully they will appear in order. Im glad I had the presence of mind to capture that first error or I would be going down even MORE of a rabbithole than I did.
The next error message to me that there was no license for Cubase. I looked at the licenses on the dongle and Cubase was missing (ONLY Cubase- other stuff was still there)/
When I logged in to My Steinberg, of course my license for Cubase was there, so I tried updating to the latest version 6.11.3.1229. All I would get was the error message shown below in attachment 2. “Soft e-licenser altered in an unrecoverable way.” Sweet!
I considered pushing the big red button on “Zero Down Time” which I did once before for an old dongle that had died, but I couldnt see why my dongle would be the issue since the other licenses are visible on there. In any case, all my efforts to fix this via the means suggested on Steinbergs site led to nothing ecept “no license found” when I launched Cubase. (fig 3)
Then I thought I should completely uninstall the elicenser program and reinstall. BUT FIRST, I remembered I had recenty installed Cubase on a laptop which was not updated with the newer version of eLicenser. I put the dongle in it, and launched Cubase just fine. That was eLicesner version 6.10.4.1203
The reason Im focusing on the updates and version number is because my first thought when this happened was WHAT CHANGED??? There was a Windows update, which I suspected as the problem, that had occurred prior to my attempt to launch Cubase. But Windows doesnt update the eLC software automatically and to my knowledge eLC doesnt look for updates automatically. You have to update it manually each time.
The problem is: the update didnt fix the issue, but an older version of eLC DOES work with the dongle on the other computer. The dongle is not the problem. The license is valid and fine. Its the software that is the issue.
So always being told to update update update, and NO option to roll back to a previous version presumes newer is better. In this case, its not true.
Thankfully my IT husband said “surely you have an installer for a previous version on your computer somewhere”. DUH. So now I am left with two options.
- Completely unintall eLC from my work pc and reinstall the latest updated version 6.11.3.1229 hoping this will do some magic or
- Completely uninstall eLC from my work pc and reinstall the version of eLC that works on my laptop which is 6.11.3.1229
For those who want to know the laptop is running Windows 10 Pro Version 10.0.16299 and the Work PC is running Windows 10 Pro version 10.0.17134
Not everyone has Cubase on two computers, but this would be an example of why it can be a very good idea if you can do it. I would be lost right now if I didnt have the laptop to test this. I submitted a ticket for help days ago and of course its going to be a wait.
Thoughts? Experiences? Suggestions?
