Can import from CD Drive, but not burn

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Arjan P
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Re: Can import from CD Drive, but not burn

Post by Arjan P »

Personally, I like the way things are now - even though newcomers will have to adjust. The fact I consciously have to decide the output format keeps me focused and not end up with low bit depth files after forgetting to change a setting on a dither plugin.
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Re: Can import from CD Drive, but not burn

Post by PG »

The only proper possibility, would be to add an option in the SDK specification, to be followed by the manufacturers that do dither plugins.
Philippe

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Re: Can import from CD Drive, but not burn

Post by bob99 »

PG wrote:
Can Wavelab play a tiny random sample from the montage, and tell what the bitmeter is saying?
Not sufficient. A montage could start with a 16 it clip, then some 32 bit clips could follow.

Philippe
Thanks PG,

I just wish the simpler method could be added and given a different name, like Match Dither or Match Final Dither. I think most people would know what that meant, and that it would be a good aid to workflow. I'd use it all the time.

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Re: Can import from CD Drive, but not burn

Post by RoyalPainInTheAss »

I would love to be helpful here, but I don't yet understand the workflow of the engine. As someone who has used almost every major mastering software (for production deliveries), every one of them says:

"HEY, pick your dither in this preference. If you are generating a DDP, Burning a CD, or exporting to a 16-bit file from a higher bit-depth, I will always put this dither last." Done.

But WL is so configurable that I don't know if such a process could be placed in a global preference.

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Re: Can import from CD Drive, but not burn

Post by RoyalPainInTheAss »

Just another note to remind everyone that burning a CD on Windows 10 with WLpro 9 is not working for everyone. That's kind of a big deal.

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Re: Can import from CD Drive, but not burn

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It's a big deal for whom it concerns for sure. But the question is, for how many does it not work? 0.002%? 20%? I don't think there is any (Windows) software title that needs to interact with hardware and also works on all possible hardware combinations.
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Re: Can import from CD Drive, but not burn

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Arjan P wrote:It's a big deal for whom it concerns for sure. But the question is, for how many does it not work? 0.002%? 20%? I don't think there is any (Windows) software title that needs to interact with hardware and also works on all possible hardware combinations.
Arjan, I'm not sure it's about specific hardware. I couldn't do a first install or proper uninstall of the Gear drivers on a separate Win 10 computer either. And never got past the error in the Gear verifier. I would think there are possibly some issues with new Gear installs and Win 10 with latest Win updates.

Can't get support from Gear. The Gear site says program developers have to do the support. Seems like Steinberg should possibly be testing this on different configurations.

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Re: Can import from CD Drive, but not burn

Post by Arjan P »

bob99 wrote:Arjan, I'm not sure it's about specific hardware. I couldn't do a first install or proper uninstall of the Gear drivers on a separate Win 10 computer either.
My point is exactly that it's not about specific hardware. In my case, with two Plextor burners on a Win 10 Pro (all updated) machine, I never had a problem as long as I can remember. Don't even remember if Gear is installed or not.
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Re: Can import from CD Drive, but not burn

Post by RoyalPainInTheAss »

Arjan P wrote:It's a big deal for whom it concerns for sure. But the question is, for how many does it not work? 0.002%? 20%? I don't think there is any (Windows) software title that needs to interact with hardware and also works on all possible hardware combinations.
If a mastering engineer with a purpose built audio PC and a clean install of Windows 10 can not read / import or burn CDs then your percentages don't matter. This is a problem.

If users on different continents can get the 3000 Fail Error from the Gear verification program, then there is a problem.

Gear is confirming their drivers no longer work effective the within the past 6 weeks. Something changed somewhere.

Because the first thing I did with the demo of Wavelab was import a CD on regular mode and on super picky mode to compare the read errors.

Then something (WIndows?) changed and now the drivers do not load at start up.

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Re: Can import from CD Drive, but not burn

Post by PG »

Gear is confirming their drivers no longer work effective the within the past 6 weeks.
I am surprised. Where do you get this information from?

Philippe
Philippe

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Re: Can import from CD Drive, but not burn

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PG wrote:
Gear is confirming their drivers no longer work effective the within the past 6 weeks.
I am surprised. Where do you get this information from?

Philippe
Only with Windows 10 or with all versions of Windows? This is pretty serious since WL uses their drivers for burning.
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Re: Can import from CD Drive, but not burn

Post by Thomas W. Bethel »

Double post
Last edited by Thomas W. Bethel on Sat Jun 17, 2017 10:37 am, edited 1 time in total.
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Re: Can import from CD Drive, but not burn

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RoyalPainInTheAss wrote: If users on different continents can get the 3000 Fail Error from the Gear verification program, then there is a problem.

Gear is confirming their drivers no longer work effective the within the past 6 weeks. Something changed somewhere.

Because the first thing I did with the demo of Wavelab was import a CD on regular mode and on super picky mode to compare the read errors.

Then something (WIndows?) changed and now the drivers do not load at start up.
I'm so glad you found this royalpainintheass. I just think it's strange that Gear apparently didn't tell the Gear powered software developers that there was a problem. There can't be all that many.

But your message prompted me to try something I hadn't before, that seems to fix the problem we were both having. At least it works here: A compatibility Install. I had tried Run as Admin, repair in add/remove, and all troubleshooting on the Gear site including manual uninstall without success, but the compatibility install seems to work fine, until they get a new installer made, I would guess.

I don't think anybody who's not having problems needs to do this, only somebody trying new installs on the latest Win 10, like me and RPITA. (Although it's weird that royalpainintheass had it and lost it). But my other computer with its existing install on latest Win 10 still works fine.

1. Uninstall GearDriverInstaller in control panel installed programs if it's there.

2. Download the GearDriverInstaller.x86.x64 from the Gear site that PG linked.

3. Right click the installer and select Troubleshoot compatibility.

4. select Try recommended settings.

5. select Test the program.

6. select Next

7. select Save these settings.

8. When done, run GearASPICheck64 from the Gear site that PG linked, and it 'should' be good, I hope.

Worked fine here anyway.
Last edited by bob99 on Sun Jun 25, 2017 5:39 am, edited 8 times in total.

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Re: Can import from CD Drive, but not burn

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Actually, fwiw, I'm still on Win 10 version 1607 on both of these computers (I keep saying latest version, sorry). Don't have the Creators update yet.

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Re: Can import from CD Drive, but not burn

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RoyalPainInTheAss wrote:Then something (WIndows?) changed and now the drivers do not load at start up.
My main sound card drivers had to be reinstalled after last week's Windows update. This has happened on more than one previous occasion. It takes considerable care to decide whose fault something like that is.

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Re: Can import from CD Drive, but not burn

Post by RoyalPainInTheAss »

My WL demo expired and no one at Steinberg was interested in giving me another 30 days so I would have to purchase WL to test if this works.

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Re: Can import from CD Drive, but not burn

Post by RoyalPainInTheAss »

PG wrote:
Gear is confirming their drivers no longer work effective the within the past 6 weeks.
I am surprised. Where do you get this information from?

Philippe
This is a language issue.

The Gear Diagnostic program confirms the drivers do not work. You get error 30000. Also the drivers are listed as not-started in system tray when you look at processes and applications. You read my response to mean someone from Gear actually answered me (They have not. I've written three case logs, one direct email to them - no reply. Nothing from Gear).

But the first day I installed WL in 10 the first thing I did was rip a CD using fast and picky mode - to test the differences. I did. It worked fine. The next day, WL would not recognize the CD Drive anymore. I started the entire litany of Gear Drivers and test programs.

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Re: Can import from CD Drive, but not burn

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RoyalPainInTheAss wrote:My WL demo expired and no one at Steinberg was interested in giving me another 30 days so I would have to purchase WL to test if this works.
Well I hope Steinberg reconsiders and sends you another trial. But you don't need to use Wavelab to try the Gear install I suggested, and if the Gear works and verifies, I'd be willing to bet the drive would show up again in Wavelab, because that's exactly what happened when I got it going.

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Re: Can import from CD Drive, but not burn

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bob99 wrote: Well I hope Steinberg reconsiders and sends you another trial. But you don't need to use Wavelab to try the Gear install I suggested, and if the Gear works and verifies, I'd be willing to bet the drive would show up again in Wavelab, because that's exactly what happened when I got it going.
Bob99, you are a Prince among men. Thank you for your help on this. I'll test when I can and report back.

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Re: Can import from CD Drive, but not burn

Post by RoyalPainInTheAss »

GEARAspiWDM service is not running
Driver verification has completed.

Drivers are not correctly installed. Error 3000000.

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Re: Can import from CD Drive, but not burn

Post by pwhodges »

It might seem trivial, but are you running the install as administrator? Even if the instructions don't require this, I have come across situations when it can make the difference.

Paul

PS: I mean using "run as administrator", not just being logged in as user "administrator" or another user with admin privileges.

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Re: Can import from CD Drive, but not burn

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RoyalPainInTheAss wrote:GEARAspiWDM service is not running
Driver verification has completed.
Drivers are not correctly installed. Error 3000000.
Sorry it didn't work. To see if I could reproduce it, I uninstalled and tried normal and compatible installs again. And now I can't get it running and verified again with either. I've had at least one Windows 10 update session since I got it working a few days ago, but I'm pretty convinced this is now a moving target with Win 10 Updates and new Gear installs until Gear takes a look at what's going on.

If I'd left my install as it was earlier tonight, it would still be working fine, as everyone else's is who hasn't touched their systems. (if you're not having a problem I wouldn't touch anything).

In my case it might be because of other Gear powered software (itunes, symantec) but I've run both without issue for years, and I've always been able to install the Gear drivers successfully, but not now. I much more suspect (since I got it working with compatible install before) that it's the gear installer itself and all the Win 10 updates going on. Maybe everything will work fine in a week after another Win 10 update. But maybe it'll get worse.

I know there are only 2 cases so far (me and RPITA), but if Steinberg is the support for the Gear Drivers in this case (as Gear says on their website), it would be helpful if somebody from Steinberg could ask Gear to take a look at this discussion. And to try the install themselves on Win 10 anniversary edition with current updates. The installer hasn't changed (it seems to be 3 years old), but Win 10 seems to be currently changing things.
Last edited by bob99 on Fri Jun 23, 2017 9:38 am, edited 8 times in total.

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Re: Can import from CD Drive, but not burn

Post by bob99 »

pwhodges wrote:It might seem trivial, but are you running the install as administrator? Even if the instructions don't require this, I have come across situations when it can make the difference.

Paul

PS: I mean using "run as administrator", not just being logged in as user "administrator" or another user with admin privileges.
It's a good suggestion but it's made no difference in my case all along. run as admin attemped for installs and uninstalls etc. without change.

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Re: Can import from CD Drive, but not burn

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pwhodges wrote:It might seem trivial, but are you running the install as administrator? Even if the instructions don't require this, I have come across situations when it can make the difference.
Yes.
Its not trivial, either. People who don't use Windows a lot probably don't know about the pitfalls of installing applications as a general user.
pwhodges wrote: PS: I mean using "run as administrator", not just being logged in as user "administrator" or another user with admin privileges.
Yes.
(Aside:I would bet lots of money that being logged in as Administrator in 10 isn't really Administrator. They still withhold permissions, especially with respect to writing to root. But that is a different topic. And one that has been discussed extensively on the Microsoft forums by confused/angry users).

Was a beta tester for for WIndows for Workgroups and Office version(s) 1, 2, and 3.

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Re: Can import from CD Drive, but not burn

Post by JimP »

I ran the latest GEAR update and it still produces the 30000 error mentioned earlier. I have no GEAR processes running that I can see.

WL6 sees and imports from CD with no problem. The only way I see that I can burn a CD at the moment is to create a CUE sheet and use WL6 - this is not a good situation to be in.

Jim

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