I am very unhappy with Steinberg.
A case was raised vi “My Support” on 08 March 2017 and as yet Steinberg haven’t even acknowledged it.
This is not the level of service I would expect from others. And yet they want me to spend £60 upgrading to Cubase 9?
Time to find another DAW.
BTW - who do you have to write to @ Steinberg to complain?