I’m not sure if your post was directed at me or the OP, but I did have the eLicenser suite fully upgraded. The issue that I had, which I believe is the same as OP, is that despite Retrologue being included with Cubase, a license is not included with it, therefore making it impossible to use the upgrade license.
However, I just heard back on my support case, and Steinberg provided me with an activation code for Retrologue; when I get home I should be able to activate the original Retrologue, and then the Retrologue 2 upgrade license will work.
Hopefully this was the solution for the OP!