Writing as a general consumer, rather than a Cubase user:
In the “real world”, if a company releases a new product and touts its new features all over the place, the new features are expected to work. If they don’t, there’s generally a perception of incompetence at least, or even possibly deception, and the company generally gets crucified by consumers and the media.
It’s always interesting in these cases to read the reviews in SOS, etc. … “Fine product!!! If I had to niggle I’d point out that the hugely important feature maybe doesn’t work at all, butCompany X should really be commended for the awesome concept development …”.