Hi Craig
Ah okay. If MySteinberg asks you for the serialnumber you actually have to enter the serial-number of your CMC-device and not the eLicenser-ID. I don’t have one at hand at the moment but I guess it is printed somewhere on the physical device. After you have entered the serial number of your CMC-device you will receive the download links and an activationcode.
Good to know that this leads to confusion. We will try to make it more comprehensible. Thanks.
If you’re still having trouble, just let me know.
Regards
Fabian