[Confirmed] Timestamp issues

Hello,

As Tom said, it’s dangerous and apt to get you fired. We have experienced all the above issues Tom described and done further testing as noted in another thread to show that the timestamps are ALWAYS incorrect by a number of frames, and vary by some other number of frames based on buffer size, preroll, and sync device. “Regular” Nuendo 5, PTHD, EVS, CineDeck, KiPro, Sony SR, and all the other devices we’ve tested with synchronize correctly and have EXACTLY the correct number of samples. Nuendo 5 does not exhibit these problems, only Nuendo Live. This has been tested on a number of hardware implementations.

The timestamp offsets have only been noticed by a few because of two things. First, during the beta testing phase the MTC functionality was broken, there was no way to select the sync device, therefore no way to test. We were assured it would be fine for the release version. Second, those folks needing this functionality, i.e, the ability to sync exactly with existing video, are not commonly using Nuendo Live. A high profile engineer with a large mobile PT facility sometimes uses Nuendo Live as a PT backup with his non-truck systems, very portable. He made an interesting comment a while back before we discovered all this that caught my attention - “Nuendo Live works fine as a PT backup, we just offset the files from their timestamps due to latency”. Of course anyone who uses “regular” Nuendo knows that’s not necessary, Nuendo compensates sync correctly. He didn’t know it was supposed to do that and thought he had to offset when using MTC.

We’ve proven unequivocally that Nuendo Live does not timestamp correctly and drops samples. Again, apt to get you fired.

Sincerely,
Hugh