Having trouble with my new CI2

I’m having the exact same problems with my CI2+ under Windows 8, 64 bit. I’ve tried pretty much everything I could think of, but the sound coming from the CI2+ keeps dropping every few minutes, the dropouts usually last about 2-5 seconds. Then the sound comes back. During the dropouts all the LEDs on the CI2+ are NOT interrupted, so there doesn’t seem to be any power failure as far as I can tell. Also, Windows does not tell me that the device has been disconnected and/or reconnected, which I imagine would happen in the case of power failure.

This happens in every software, for example when I play videos or music in windows, too. I’m going to buy an externally powered USB hub, but I don’t want to waste any more money if it won’t solve the problem.

Has anyone had similar issues and been able to resolve them?