Nuendo 5.5 activation code issue resolved

Obviously the “activation code” issue is NOT RESOLVED! We registered our Nuendo 5 “box product” on 11/26/2011 and still haven’t received the 5.5 “activation codes.” We sent an inquiry to The Steinberg Support Group and received this stock answer:

"Hello,

I noticed that you are registered for Nuendo 5 and the NEK 5 in your My Steinberg account. At this point, you will need to follow the instructions at this link and you will get 5.5 activation codes for Nuendo and the NEK:

http://www.steinberg.net/en/products/nuendo/how_to_get_the_nuendo_55_update.html

Thanks,
Brad
Steinberg Support"

Brad didn’t bother to even check to see if our 5.5 activation codes were in our account or he would have known that we could not get the upgrade. We have been users of Nuendo since version 1 and this is pretty poor service for a company that wants to compete with Pro Tools.

Disappointed USER