No sample found/ solution

I’ve just downloaded Cubase 6.5 and everything works, … besides Padshop. The programs are there, I can load them, I can play my controller and see the “virtual keyboard” move and I can see the red MIDI light working but I get no output. Frankly, the “uninstall this and reinstall that” fix is not a fix. Can someone just fix Padshop please? Retrologue works fine at least.

Ralph