Audio export stuck

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ptram
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Audio export stuck

Post by ptram »

Hi,

I'm trying to export audio from a project all based on VEPRO 7 and VSL libraries.

I could export a smaller version yesterday. Today, with a bigger version, exporting audio always ends in Dorico being with the export dialog forever stuck at 3%.

After a while, VST Audio Engine appears not responding in Activity Monitor.

I'm attaching various process sampling.

Paolo
frozen-on-export.zip
(67.59 KiB) Downloaded 5 times

ptram
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Re: Audio export stuck

Post by ptram »

Here is the diagnostic report I could generated after cancelling the export procedure from Dorico.

VST Audio Engine is still stuck, bu consuming a bit less than 100% CPU.

Paolo

Dorico Diagnostics.zip
(1.05 MiB) Downloaded 3 times

ptram
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Re: Audio export stuck

Post by ptram »

Mac restarted, and I could export the audio.

Palo

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gruver
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Re: Audio export stuck

Post by gruver »

ptram wrote:
Mon Jul 13, 2020 7:14 pm
Mac restarted, and I could export the audio.

Palo
That's great news!
-----
Steve Gruver
Music Educator
Dorico 3.5 MacOS. Finale 26
Focusrite 18i8

ptram
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Re: Audio export stuck

Post by ptram »

Unfortunately, it's a recurring issue. I'm trying to export the piece again, and Dorico froze at 2% :(

Paolo

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Daniel at Steinberg
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Re: Audio export stuck

Post by Daniel at Steinberg »

We believe we have fixed the problem where audio export can hang, and this will be addressed in a forthcoming update.

ptram
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Re: Audio export stuck

Post by ptram »

Yay! Thank you very much, Daniel and team!

Paolo

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Ulf
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Re: Audio export stuck

Post by Ulf »

Hi Paolo, from the symptoms you are describing, I think your's is a different problem than the one that Daniel mentioned.
That what you are exporting, is it only one or several flows, respectively do you export individual players? With the known bug, an export may get stuck at the start of a new flow or player. Also, everything just hangs, but does not show as 'not responding', therefore I think your's is different. I'm currently on vacation and need to ask others to symbolicate the process samples you've sent, so it might take some time before I respond again.
Steinberg employee

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