I upgrade from Cubase Pro 8 to Cubase Pro 10.5, it starts in safe mode and comes to the page where it asks you to disable thing and after that it just closes/crashes.
I can’t figure out and have not got any response from any of the support tech yet.
I hope someone could guide me here.
Appreciate your co-operation in advance.
Thanks.
Philip
Hi and welcome,
First, please make sure all your plug-ins are up to date.
If Cubase is still crashing, attach the crash/dmp file, please.
Mac: macOS Console utility > User Reports folder (or ~user/Library/Logs/Diagnostic Reports).
Win: Documents/Steinberg/Crash Dumps
Hi Martin,
Attached find the Crash file.
Hope this is the file.
Appreciate your help.
Thanks.
Phil
ReportCrash_2020-07-09-100543_Philips-Mac-mini.crash (75.7 KB)
Hi,
To me it seems the system is somehow not doing well. There is no Cubase or any plug-in mentioned in the crash thread. It’s totally on the system side:
Thread 8 Crashed:
0 com.apple.CoreSymbolication 0x00007fff55996a05 thread_exit_due_to_bad_access() + 0
1 com.apple.CoreSymbolication 0x00007fff55992b5a ScanInstructionsForMissingSecondFrameLocation_Intel(_CSTypeRef, bool, unsigned long long, unsigned char const*, unsigned long long, unsigned long long, unsigned long long*, unsigned long long*, _CSTypeRef, mapped_memory_t*) + 46
2 com.apple.CoreSymbolication 0x00007fff55936e85 CheckForSecondFrame2(sampling_context_t*, CSThread&) + 314
3 com.apple.CoreSymbolication 0x00007fff559932d9 invocation function for block in CheckForSecondFrame(sampling_context_t*, CSThread&) + 30
4 com.apple.CoreSymbolication 0x00007fff55930230 CSCppExceptionSafeThread::sacrificial_thread_init() + 80
5 com.apple.CoreSymbolication 0x00007fff559301d2 thread_init_trampoline(CSCppExceptionSafeThread*) + 9
6 libsystem_pthread.dylib 0x00007fff6d4c52eb _pthread_body + 126
7 libsystem_pthread.dylib 0x00007fff6d4c8249 _pthread_start + 66
8 libsystem_pthread.dylib 0x00007fff6d4c440d thread_start + 13
Thread 8 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000003 rcx: 0x0000000000000000 rdx: 0x0000000000000001
rdi: 0x0000000000000002 rsi: 0x000070000d9d2a30 rbp: 0x000070000d9d29d0 rsp: 0x000070000d9d2988
r8: 0x000070000d9d2a80 r9: 0x0000000000000003 r10: 0x000070000d9d2a30 r11: 0x00007ffa986197d0
r12: 0x0000000000000002 r13: 0x000000010a9aa250 r14: 0x0000000000000001 r15: 0x0000000000000000
rip: 0x00007fff55996a05 rfl: 0x0000000000000202 cr2: 0x000000010a9aa250
HI Martin,
I just realized that the report is of my mac-mini.
I can’t seem to find the log of Cubase Crash.
The above report was generated in the Log soon after the Cubase Crashed. Therefore I assumed that this would be the log file.
greetings
i am facing a similar issue can anyone check the crash file
Cubase Elements 10.5.20.179 64bit 2020.7.12 12.31.28.358.dmp (934 KB)
Hi and welcome,
There is no Cubase or any plug-in involved in the stack_text:
STACK_TEXT:
00000000`0014cbe0 00000000`14bf7810 : 00000000`062cad00 00000000`062cad00 00007ff8`0a8235d2 00000000`00000001 : igd10iumd64+0x861dcd
00000000`0014cbe8 00000000`062cad00 : 00000000`062cad00 00007ff8`0a8235d2 00000000`00000001 00000000`00000000 : 0x14bf7810
00000000`0014cbf0 00000000`062cad00 : 00007ff8`0a8235d2 00000000`00000001 00000000`00000000 0000bedc`a5c977da : 0x62cad00
00000000`0014cbf8 00007ff8`0a8235d2 : 00000000`00000001 00000000`00000000 0000bedc`a5c977da 00000000`00000000 : 0x62cad00
00000000`0014cc00 00000000`00000001 : 00000000`00000000 0000bedc`a5c977da 00000000`00000000 00000017`00000002 : nvwgf2umx+0xb635d2
00000000`0014cc08 00000000`00000000 : 0000bedc`a5c977da 00000000`00000000 00000017`00000002 00000004`00900000 : 0x1
Please, investigate on the igd10iumd64 DLL.
Hi Martin,
Sorry didn’t follow… its a macmini whats with the dll
Hi,
But you are running Windows on the Mac, right?
My point is, the crash is not in Cubase neither in any plug-in. The mentioned DLL is crashing. Sorry, I’m not Windows guy, but you can Google for the fix of this DLL.
hi everyone, I also have the same problem with the Pro version 10.5.20. The problem does not occur with the Pro version 10.0.6 which is the version I use at the moment.
I am attaching dmp files for those who can lend a hand to solve the problem.
Thanks in advance,
Angel
Cubase 10.5.20.179 64bit 2020.11.6 9.11.18.887.dmp (915 KB)
Hi,
There is only one line in the stack_text:
igd10iumd64+0x25e2a5
Find more about igd10iumd64.dll here, please.
Thanks Martin, but I finally solved it by reinstalling windows