Used Interfaces and Licensing

strummer · June 30, 2020, 12:28pm

RealRaven2000:

Joshua Matlock:

Hello,

The currently registered owner (seller) will need to submit a support request through their own MySteinberg account online to our support team and provide the hardware serial number and request that the product be unregistered from their account. We will then notify the registered owner that the product has been unregistered and a new user will be able to register the product’s serial number in their own MySteinberg account online. Once the hardware serial number is registered in your account, we will be able to provide you with new license codes for the Basic FX Suite.

Thank you.

This is absolutely horrible. I have 2 DAWs and transfered the UR824 from one machine to the other. Now I am getting crashes of my projects on the new machine. I have submitted a support request almost 2 weeks ago - so far no answer from Steinberg! I would be willing to pay a license fee just to make this go away - I have a client coming this afternoon and probably have to remove all of these reverbs from lots of tracks to be able to transfer them successfully.

I am sorry but this is really unacceptable behavior from Yamaha - why can they not sell these licenses directly? Any other 3rd party Plugin Manufacturer gives a much better experience than this - it feels like we are being punished for buying hardware branded by Steinberg.

SMH,
Axel

Hi
Since you use Cubase anyway, wouldn’t it be possible to move the licenses to the eLicenser dongle? I use my ur824 with all my computers, and i have my reverbs and stuff license on the dongle, but not sure you can move them eaily, worth a try anyway.