In terms of setup this Steinberg video, is an example of the problem:
It essentially skips over the log in part, yes we see an email address and password for the log in but not it actually taking place. There is no mention of the ID method. Also, the connecting to a friend part also skips over what is required here. We do not see the progress bar, we do not see how to right-click on the friend and send a request or connect. Overall, it’s very poor.