My download access code for Cubase AI doesn't work.

Cubase
1

Hello, forum! Please help me. :slight_smile:
I just purchased a Steinberg UR12 from a music store in my city. In the box with the audio interface, I found a sheet with download access code for Cubase AI. I enter this code in MySteinberg (Register Hurdare) and… error. I enter it correctly, but It doesn’t work. :0

Error text: We cannot associate this Download Access Code with a product. Please contact support.

P. S.
I also have a disk labelled Tools for UR12. What’s on it? I don’t have a disk drive. Can I download what is written to disk from the Internet?

2

Hi,

I’m sorry, we cannot help with the licenses issues here on the user forum. Get in contact with your local Steinberg distributor/technical support.

You can download the latest TOOLS from Steinberg web page, where you get the very latest version.