Can't load anything

Hello everybody

I recently wanted to try the groove agent 5.

Steinberg send me the activation code and the download link
Everything’s fine.
I installed the trial groove agent, I registered the libraries…but…

Every time I start groove agent and try to load a kit, this message appears:

“The preset could not be loaded. This can happen if the preset was saved by a newer version of this plug-in or by an incompatible host.”

Anyone can help me?

Thank you