Installing Grand 3 in Pro Tools 10

I have not received a reply to the question in the Avid forum. According to the instructions that came with The Grand 3, and info I located on the Steinberg website, though, it should be compatible with PT using ReWire to make the connection. Apparently I’m doing something wrong. As I said, I can get Grand to come up in my PT instrument list, but I’m just not getting any sound.