MR816x occasional glitch during playback

Hello Peter,
I got some Problem , which seems to be nearly the same , got a new computer , now win 10 64bit , using cubase Artist 8 and the MR is not working really constantly …it does bluescreen with the message “hardware failure” . This occures in different settings like just using media player or anything …so it doesn`t have to do with cubase itsself . it is shurely some incompatibility with drivers ; Did all tese things to about optimizing blablabla …but does not work .
Wrote to support one week ago , no anwer until now … it ia a shame
With win7 the system worked perfectly for the last 3 years …maybe go back to win8.1 !?..
Think I will make a phone call next week …
good luck
Camu