MR816 'failed to initialize' message

Hi,

I was wondering it you could give me some tips on how you were able to run the MR Updater. I have a similar issue. My interface worked just fine until it stopped connecting. I have uninstalled and reinstalled everything but it just won’t connect. At one point it connected and when I restarted the computer I go the same message “Failed to initialize”.

To run the MR Updater, I’m turning off the device and holding down the quick connect 2 button and the multi 1 button. But when I run the MR Updater it just says searching for device but then it says no device connected.

It’s really frustrating! I would greatly appreciate any help.