UR24C can't get processed guitar tone

I normally use a UR242 at my other location as my interface, so all of those drivers etc are still intact on this laptop. I recently bought a UR24C as my home interface. I believe I’ve correctly downloaded all drivers, updates etc. However Cubase is now not registering any of the processing from any of my plug ins, all i get is a clean guitar sound, regardless of what i do. The plugins show now input coming in, but all the routing seems correct. please help!!