Yep. No response from support when I had the dropout problems on my UR22c. Sorted it out by myself although
I did get some helpful advice indirectly from Steinberg.
I was close to going for the Roland Rubix 22 but liked the extra features of the UR (DAW/input mix control, 5v ext.supply, DSP).
Also the Rubix drivers, although reliable, looked quite limited with only fixed presets.
Wouldn’t go far wrong with one though.