eLicense error

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Keezix
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eLicense error

Post by Keezix »

Every time I attempt to boot Spectral Layers, I get a message stating that the application does not have a valid license, whereupon it opens the eLicenser app instead. Upon rebooting in opens without issue and works fine. Happens every time! To be clear, I paid for Spectral Layers in full, and it is properly licensed! My eLicenser application is up to date and maintenance procedures are current. This has become a real headache and time suck for me, and particularly due to the high cost of this application I'm not at all happy about it!
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Cubase Pro 10.5 & earlier versions
Apple Mac Pro Intel Xeon Quad-core w/11 gig RAM
running OSX 10.13.6 High Sierra
MOTU 2408 Mk3/ PCIe-424
MOTU midi express XT
iConnectivity MIDI2+
Apple iMac - Intel Core i3 w/4 gig RAM,
running OSX 10.11.6
Steinberg UR 44 interface
A couple dozen MIDI devices, including 64 channel digital mixing console

Robin Lobel
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Re: eLicense error

Post by Robin Lobel »

What's your eLicenser version ? Can you update to the latest and let me know if you still have the same issue ?
https://www.steinberg.net/en/company/te ... enser.html

Some people seems to have this issue with Cubase as well (GetInfo error), maybe you'll find some tips there: viewtopic.php?t=160917

I used to have this issue as well but it seemed to disappear when I upgraded to the latest eLicenser. Or maybe try putting the eLicenser dongle in a different USB port ?
Robin Lobel - SpectraLayers creator and lead developer

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Keezix
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Joined: Tue Feb 26, 2013 11:47 pm
Location: Los Angeles
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Re: eLicense error

Post by Keezix »

I had already made sure to update to the very latest version of eLicenser (and running "Maintenance" yet again) before making this report. It did not solve the issue. The version is 6.11.10.2263. I have tried just a couple of different USB ports without success, but none are really ideal, since I have every port filled with important devices, including multi-port expanders. I have had severe eLicenser issues with Cubase 10.5 (but not so much in 10.0) to the point where I have not even been able to successfully open it at all. But I'm not presently able to upgrade my Mac Pro beyond High Sierra, so I've been assuming that that is the problem with Cubase 10.5. But Spectral Layers claims to be compatible with Sierra and High Sierra. I'll check out the tips. Thanks!
Cubase Pro 10.5 & earlier versions
Apple Mac Pro Intel Xeon Quad-core w/11 gig RAM
running OSX 10.13.6 High Sierra
MOTU 2408 Mk3/ PCIe-424
MOTU midi express XT
iConnectivity MIDI2+
Apple iMac - Intel Core i3 w/4 gig RAM,
running OSX 10.11.6
Steinberg UR 44 interface
A couple dozen MIDI devices, including 64 channel digital mixing console

rsm
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Joined: Sat Dec 25, 2010 2:45 pm
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Re: eLicense error

Post by rsm »

Hello,

ever thought about that the key can have a problem (technically and / or mechanically)?
Best regards

rsm

Cubase Pro (latest)
Wavelab Pro (latest)
SpectraLayers (latest)
Halion (latest)
Groove Agent (latest)
The Grand 3 (latest)
Dell M4800
Windows 10 Pro 64-bit

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Keezix
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Posts: 52
Joined: Tue Feb 26, 2013 11:47 pm
Location: Los Angeles
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Re: eLicense error

Post by Keezix »

rsm wrote:
Sat Jan 18, 2020 10:03 am
Hello,

ever thought about that the key can have a problem (technically and / or mechanically)?
My key always works flawlessly in Cubase Pro 10.0.40. It also always displays all of my licenses within the eLicenser application. So the evidence suggests that key failure is unlikely.
Cubase Pro 10.5 & earlier versions
Apple Mac Pro Intel Xeon Quad-core w/11 gig RAM
running OSX 10.13.6 High Sierra
MOTU 2408 Mk3/ PCIe-424
MOTU midi express XT
iConnectivity MIDI2+
Apple iMac - Intel Core i3 w/4 gig RAM,
running OSX 10.11.6
Steinberg UR 44 interface
A couple dozen MIDI devices, including 64 channel digital mixing console

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