Can anyone tell me what does this crash in N10.3 mean?

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JDSStudios
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Can anyone tell me what does this crash in N10.3 mean?

Post by JDSStudios »

N10.3 crash details:

Fault Module Timestamp: 5ec413fc
Exception Code: c0000005
Exception Offset: 0000000001ccf0ce

This happened after saving the projext, and then pressing "T" to add a new track.
The box to add a track type showed up, and then N10.3 crashed right after.
Nuendo 10.3, Nuendo 4.3 NEK, Halion 3, Groove Agent, RME 96/52 HDSP 52 Channels ADAT,
Yamaha O2R 24 channel 48 input, Yamaha O1V, Steinberg MIDEX 8, Yamaha Motif Rack,
UAD-1 with jBridge for 32bit plugins, I7 Windows 7 64bit, 32GB RAM, Asus P8Z77 LV-X,
3 Asus 32” monitors, Korg Triton Studio, Korg M1, Roland Sound Canvas 8850 Pro,
Waves Horizon, SSL, X-feedback, Abbey Road, Melodyne 4, MLP, Fractal AX8.

Martin.Jirsak
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Re: Can anyone tell me what does this crash in N10.3 mean?

Post by Martin.Jirsak »

Hi,

Could you attach the whole DMP file, please?
Mac: macOS Console utility > User Reports folder (or ~user/Library/Logs/Diagnostic Reports).
Win: Documents/Steinberg/Crash Dumps
Martin Jirsak
How to show notes of the chord/scale only
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JDSStudios
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Re: Can anyone tell me what does this crash in N10.3 mean?

Post by JDSStudios »

Hi Martin
The crash dumps:
Attachments
Nuendo 10.3.0.184 64bit 2020.6.23 18.43.43.620.dmp
(851.77 KiB) Downloaded 9 times
Nuendo 10.3.0.184 64bit 2020.6.23 8.33.57.152.dmp
(896.2 KiB) Downloaded 4 times
Nuendo 10.3, Nuendo 4.3 NEK, Halion 3, Groove Agent, RME 96/52 HDSP 52 Channels ADAT,
Yamaha O2R 24 channel 48 input, Yamaha O1V, Steinberg MIDEX 8, Yamaha Motif Rack,
UAD-1 with jBridge for 32bit plugins, I7 Windows 7 64bit, 32GB RAM, Asus P8Z77 LV-X,
3 Asus 32” monitors, Korg Triton Studio, Korg M1, Roland Sound Canvas 8850 Pro,
Waves Horizon, SSL, X-feedback, Abbey Road, Melodyne 4, MLP, Fractal AX8.

JDSStudios
Junior Member
Posts: 165
Joined: Tue Jan 31, 2012 1:33 pm
Contact:

Re: Can anyone tell me what does this crash in N10.3 mean?

Post by JDSStudios »

Martin in Nuendo 10.2 this was happening:

In case it's the same problem, please let me know what is causing it.
Attachments
Nuendo 10.2.20.396 64bit 2020.5.29 5.57.10.882.dmp
(753.43 KiB) Downloaded 5 times
Nuendo 10.2.20.396 64bit 2020.5.29 5.57.01.619.dmp
(875.39 KiB) Downloaded 3 times
Nuendo 10.3, Nuendo 4.3 NEK, Halion 3, Groove Agent, RME 96/52 HDSP 52 Channels ADAT,
Yamaha O2R 24 channel 48 input, Yamaha O1V, Steinberg MIDEX 8, Yamaha Motif Rack,
UAD-1 with jBridge for 32bit plugins, I7 Windows 7 64bit, 32GB RAM, Asus P8Z77 LV-X,
3 Asus 32” monitors, Korg Triton Studio, Korg M1, Roland Sound Canvas 8850 Pro,
Waves Horizon, SSL, X-feedback, Abbey Road, Melodyne 4, MLP, Fractal AX8.

Martin.Jirsak
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Posts: 23061
Joined: Sun Mar 20, 2011 3:52 pm
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Re: Can anyone tell me what does this crash in N10.3 mean?

Post by Martin.Jirsak »

Hi,

The crashes (Nuendo 10.3) are in Groove Agent SE and HALion Sonic SE. Make sure you have the latest versions installed, please.

Reported to Steinberg CAN-30117.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

JDSStudios
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Posts: 165
Joined: Tue Jan 31, 2012 1:33 pm
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Re: Can anyone tell me what does this crash in N10.3 mean?

Post by JDSStudios »

Martin.Jirsak wrote:
Fri Jun 26, 2020 10:21 am
Hi,

The crashes (Nuendo 10.3) are in Groove Agent SE and HALion Sonic SE. Make sure you have the latest versions installed, please.

Reported to Steinberg CAN-30117.
Thanks Martin, I was feeling like a blind man.

I initially downloaded and installed the full Nuendo 10.3 Installation file.
Doesn’t that automatically install the latest versions of Groove Agent SE and Halion SE?

Also, could you please let me know if the crashes are the same in the N10.2 version I just sent you?
Nuendo 10.3, Nuendo 4.3 NEK, Halion 3, Groove Agent, RME 96/52 HDSP 52 Channels ADAT,
Yamaha O2R 24 channel 48 input, Yamaha O1V, Steinberg MIDEX 8, Yamaha Motif Rack,
UAD-1 with jBridge for 32bit plugins, I7 Windows 7 64bit, 32GB RAM, Asus P8Z77 LV-X,
3 Asus 32” monitors, Korg Triton Studio, Korg M1, Roland Sound Canvas 8850 Pro,
Waves Horizon, SSL, X-feedback, Abbey Road, Melodyne 4, MLP, Fractal AX8.

Martin.Jirsak
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Posts: 23061
Joined: Sun Mar 20, 2011 3:52 pm
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Re: Can anyone tell me what does this crash in N10.3 mean?

Post by Martin.Jirsak »

Hi,

You can download the latest Groove Agent SE and HALion Sonic Se from the Steinberg Download Assistance.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

JDSStudios
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Posts: 165
Joined: Tue Jan 31, 2012 1:33 pm
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Re: Can anyone tell me what does this crash in N10.3 mean?

Post by JDSStudios »

Martin.Jirsak wrote:
Sun Jun 28, 2020 10:12 pm
Hi,

You can download the latest Groove Agent SE and HALion Sonic Se from the Steinberg Download Assistance.
Thanks Martin
Could you please tell me if the crashes I sent you above here, from Nuendo 10.2.20 are also
related to the same plugins, or is it something else in my system?
Nuendo 10.3, Nuendo 4.3 NEK, Halion 3, Groove Agent, RME 96/52 HDSP 52 Channels ADAT,
Yamaha O2R 24 channel 48 input, Yamaha O1V, Steinberg MIDEX 8, Yamaha Motif Rack,
UAD-1 with jBridge for 32bit plugins, I7 Windows 7 64bit, 32GB RAM, Asus P8Z77 LV-X,
3 Asus 32” monitors, Korg Triton Studio, Korg M1, Roland Sound Canvas 8850 Pro,
Waves Horizon, SSL, X-feedback, Abbey Road, Melodyne 4, MLP, Fractal AX8.

Martin.Jirsak
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Posts: 23061
Joined: Sun Mar 20, 2011 3:52 pm
Contact:

Re: Can anyone tell me what does this crash in N10.3 mean?

Post by Martin.Jirsak »

Hi,

It seems, there is some version mismatch for the Waves-Plugins, i.e. there is a revision mismatch for WaveShell1 (10.0.53.1) and WavesLib1 (10.0.0.16) that doesn't exist for the WaveLib/WaveShell pairs 3 and 5. Could you please investigate this?
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

JDSStudios
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Re: Can anyone tell me what does this crash in N10.3 mean?

Post by JDSStudios »

Martin.Jirsak wrote:
Mon Jun 29, 2020 10:25 am
Hi,

It seems, there is some version mismatch for the Waves-Plugins, i.e. there is a revision mismatch for WaveShell1 (10.0.53.1) and WavesLib1 (10.0.0.16) that doesn't exist for the WaveLib/WaveShell pairs 3 and 5. Could you please investigate this?
Thank you Martin.
My Grove Agent SE and Halion SE were already updated from the full N10.3 installation,
so I don’t know what else to do here.

I’ll have to investigate waves, but it has been working ok for several years in the older N4.3 version.
I’m using the normal 64bit plugin versions.

I wish I could go back to doing more music, instead of a full time computer system troubleshooter.
Nuendo 10.3, Nuendo 4.3 NEK, Halion 3, Groove Agent, RME 96/52 HDSP 52 Channels ADAT,
Yamaha O2R 24 channel 48 input, Yamaha O1V, Steinberg MIDEX 8, Yamaha Motif Rack,
UAD-1 with jBridge for 32bit plugins, I7 Windows 7 64bit, 32GB RAM, Asus P8Z77 LV-X,
3 Asus 32” monitors, Korg Triton Studio, Korg M1, Roland Sound Canvas 8850 Pro,
Waves Horizon, SSL, X-feedback, Abbey Road, Melodyne 4, MLP, Fractal AX8.

Martin.Jirsak
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Posts: 23061
Joined: Sun Mar 20, 2011 3:52 pm
Contact:

Re: Can anyone tell me what does this crash in N10.3 mean?

Post by Martin.Jirsak »

Hi,

Waves Full reinstallation (or maybe just an update) should solve it from my point of view. Then the EavesLib1 and WaveShell should get back in sync.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

JDSStudios
Junior Member
Posts: 165
Joined: Tue Jan 31, 2012 1:33 pm
Contact:

Re: Can anyone tell me what does this crash in N10.3 mean?

Post by JDSStudios »

Martin.Jirsak wrote:
Wed Jul 01, 2020 9:00 am
Hi,

Waves Full reinstallation (or maybe just an update) should solve it from my point of view. Then the EavesLib1 and WaveShell should get back in sync.
Thanks Martin.
This will mess up my previous versions of Nuendo, and projects,
which currently work fine with Waves the way it is.

Either way I will backup and give it a try.
Nuendo 10.3, Nuendo 4.3 NEK, Halion 3, Groove Agent, RME 96/52 HDSP 52 Channels ADAT,
Yamaha O2R 24 channel 48 input, Yamaha O1V, Steinberg MIDEX 8, Yamaha Motif Rack,
UAD-1 with jBridge for 32bit plugins, I7 Windows 7 64bit, 32GB RAM, Asus P8Z77 LV-X,
3 Asus 32” monitors, Korg Triton Studio, Korg M1, Roland Sound Canvas 8850 Pro,
Waves Horizon, SSL, X-feedback, Abbey Road, Melodyne 4, MLP, Fractal AX8.

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