[SOLVED] Avid DNxHD® license/ .dll not recognised by Nuendo

Nuendo
1

Hello,
i have a fresh installed laptop system with Nuendo 10.3, and the Video Decoder for Avid DNxHD® license installed on the system as well as on my eLicenser.

I downloaded an installed (admin rights) the Video Decoder for Avid DNxHD® component and i can find it under:
C:\Program Files\Common Files\Steinberg\Shared Components\VideoCodec-Avid-DNxHD.dll

But Nuendo 10.3 (as well as 10.2.2 and 8) won’t see it.
Its not listed under the [System Component Information] / Program PlugIns. But i actually should be listed there.

When i try to load a DNxHD Mov it won’t play it and tell me to get a license - which i already have of course.

I’m on the latest offical eLicenser Software of course: 6.11.10.2269, and i did the maintenance.

THE SYSTEM
Win 10 pro (2004)
Nvidia gtx M660 (Driver 425.35)

anyone that know how to help nuendo to see the component ??

best

2

Hi basicX,
thank you for your report and description. We investigated this recently and found, that in few cases a
“Visual C++ Redistributable Packages for Visual Studio 2013” package seem to be missing, so that I´d like to ask
you to install it manually using this link: https://www.microsoft.com/en-us/download/details.aspx?id=40784
It would be great if you could give us a short feedback if it solves your issue. Thanks & best wishes, Tino

3

Hey Tino,

THANK YOU VERY MUCH! It is 100% solved! Seem that the newer windows 10 builds don’t install the older C++ runtimes …
good to know!

I also have a support ticket for that - i will close it now too, but post your answer there too - just in case.

ANyway - SLOVED!
Thanks!

4

Hi basicX, I´m glad that it solved the issue. Thanks for your feedback ! cheers, Tino

5

Having a problem similar to the OP, Installed and activated the license for Avid DNxHD, shows up in Cubase and Nuendo (demo) under the studio/more options/system component info/program plug ins, it plays video as DNxHD mov file fine, no stuttering etc, but when I export video, it finishes exporting, then gives a message about having AvidDnxHD installed and registered and asks me to go to the shop. The video it produces is just all black. I’ve installed the “Visual C++ Redistributable Packages for Visual Studio 2013” as suggested, but still just a black video. Any ideas? Same problem in Cubase and the Nuendo demo. Thx.

1 Like
6

Hi Hellward, thank you for reporting this issue. We´ll have a look into this. Can´t say much about it at the moment. I´ll pm you as well. cheers, Tino

7

I have the same problem : Video Decoder on my Key but not possible to read any DNXHD video…i try to download visual C 2013 with no success…
Thank you,
Eric

1 Like