Hello,
I have already installed cubase Pro 10 on my computer.
But I bought the cubase Pro 10.5 upgrade on July 10, 2020.
Email advertising:Save 40% on your update or upgrade to Cubase 10.5
So I bought the upgrade to cubase Pro 10.5 version for € 149.40 and I received the activation code with the invoice.
I downloaded it but when I launch cubase Pro 10.5 I am asked to launch the activation of the license. Which is normal.
So I clicked on “Start license activation.”
I have the window asking me to enter the activation code. I therefore enter the code I received with my invoice.
The license for Cubase Pro 10.5 is displayed. But when I click on continue, a message says to me: “No license can be selected for an upgrade. Unable to find a license to upgrade. Please connect to your computer a USB-elicenceser containing a license that can be update.”
However, I installed Cubase Pro 10.5 and I have the activation code. But the license does not appear in my USB-elicenser key.
Please can you help me.
thank you in advance
Fabrice CHARRIER
first of all… I’m a little confused… isn’t the update from 10 to 10.5 only 35,99 EUR? or do you mean Artist to Pro?
a few things I’ve read that might help:
- make sure your elicenser software is up to date
- make sure to let it (elicenser app) “perform maintenance tasks” on startup
- did you enter the activation code in the elicenser app?
I just purchased the pro version from the trial with the same promotion as well (except purchase instead of upgrade) and just had to enter the activation code i received in the email into the elicenser app and then everything worked fine. I wouldn’t be surprised if there was some strange license cache issue going on with your previous version though…
Reading you, I feel like I made a mistake in my purchase.
My elicenser is up to date. Version 6.11.10.2266
And I did well the 3 operations that you present.
So, can you confirm that if I have the Pro 10 version, I can upgrade to the Pro 10.5 version with the update at 35.99 €?
If yes, then I should have bought this version because I don’t have the Artist Pro version but the Pro 10 version of cubase.
correct. at least that’s what the website says.
ok thank you Steven,
I will contact them to see this with them.
Have a nice day.
It’s OK
Steinberg agreed to reimburse me for the error I made.
They confirm to me that I had to take the update to cubase Pro 10.5
So I just bought this update now.
Thanks again for your help Steven
Have a good day