Files missing for Groove Agent .

Use this forum for an overview of issues and to report new ones.
Post Reply
Mougaard
New Member
Posts: 9
Joined: Sat Aug 31, 2019 8:20 pm
Contact:

Files missing for Groove Agent .

Post by Mougaard »

After upgrading to Pro 10.5
I am now missing the Simon Phillips Jazz drums ..
A running project - big problem .
Not in the " My Pruducts " No activation code ..
I dont have the order email .. But i payed for it .

And Support dont answer ,- submitting tickets for days - no repley in 5-6 days.

I hopr for some help , Thanks

Mougaard

Mougaard
New Member
Posts: 9
Joined: Sat Aug 31, 2019 8:20 pm
Contact:

Re: Files missing for Groove Agent .

Post by Mougaard »

Where can i find my Order historie

User avatar
Scab Pickens
Senior Member
Posts: 1879
Joined: Thu Dec 16, 2010 7:27 am
Location: Davenport, IA USA
Contact:

Re: Files missing for Groove Agent .

Post by Scab Pickens »

That product should be available to download through the Steinberg Download Assistant ...

https://www.steinberg.net/index.php?id= ... istant&L=1
Windows 10 | Cubase Pro 10.5 | WaveLab Elements 8 | Dorico 3 SE | Focusrite Pro 40

Mougaard
New Member
Posts: 9
Joined: Sat Aug 31, 2019 8:20 pm
Contact:

Re: Files missing for Groove Agent .

Post by Mougaard »

Jes, i did that .. But my activation is missing ... And it´s gone from my productslist .. And my invoise is nowhere to be found .. I think i deleted it

User avatar
Scab Pickens
Senior Member
Posts: 1879
Joined: Thu Dec 16, 2010 7:27 am
Location: Davenport, IA USA
Contact:

Re: Files missing for Groove Agent .

Post by Scab Pickens »

I don't completely understand. Was it previously activated? I'm assuming so if you say you are using it in a current project. By "my activation is missing" do you mean it does not show in the eLicenser Control Center?
Windows 10 | Cubase Pro 10.5 | WaveLab Elements 8 | Dorico 3 SE | Focusrite Pro 40

Post Reply

Return to “Issues”

Who is online

Users browsing this forum: jamesn81, PerryJ and 4 guests