Crashing after update

Use this forum for an overview of issues and to report new ones.
Post Reply
phils_79
New Member
Posts: 4
Joined: Sun Nov 16, 2014 9:52 am
Contact:

Crashing after update

Post by phils_79 »

I upgrade from Cubase Pro 8 to Cubase Pro 10.5, it starts in safe mode and comes to the page where it asks you to disable thing and after that it just closes/crashes.

I can’t figure out and have not got any response from any of the support tech yet.

I hope someone could guide me here.

Appreciate your co-operation in advance.

Thanks.

Philip

Martin.Jirsak
Forum Elder
Posts: 23062
Joined: Sun Mar 20, 2011 3:52 pm
Contact:

Re: Crashing after update

Post by Martin.Jirsak »

Hi and welcome,

First, please make sure all your plug-ins are up to date.

If Cubase is still crashing, attach the crash/dmp file, please.

Mac: macOS Console utility > User Reports folder (or ~user/Library/Logs/Diagnostic Reports).
Win: Documents/Steinberg/Crash Dumps
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

phils_79
New Member
Posts: 4
Joined: Sun Nov 16, 2014 9:52 am
Contact:

Re: Crashing after update

Post by phils_79 »

Hi Martin,

Attached find the Crash file.

Hope this is the file.

Appreciate your help.

Thanks.

Phil
Attachments
ReportCrash_2020-07-09-100543_Philips-Mac-mini.crash
(75.75 KiB) Downloaded 4 times

Martin.Jirsak
Forum Elder
Posts: 23062
Joined: Sun Mar 20, 2011 3:52 pm
Contact:

Re: Crashing after update

Post by Martin.Jirsak »

Hi,

To me it seems the system is somehow not doing well. There is no Cubase or any plug-in mentioned in the crash thread. It's totally on the system side:

Code: Select all

Thread 8 Crashed:
0   com.apple.CoreSymbolication   	0x00007fff55996a05 thread_exit_due_to_bad_access() + 0
1   com.apple.CoreSymbolication   	0x00007fff55992b5a ScanInstructionsForMissingSecondFrameLocation_Intel(_CSTypeRef, bool, unsigned long long, unsigned char const*, unsigned long long, unsigned long long, unsigned long long*, unsigned long long*, _CSTypeRef, mapped_memory_t*) + 46
2   com.apple.CoreSymbolication   	0x00007fff55936e85 CheckForSecondFrame2(sampling_context_t*, CSThread&) + 314
3   com.apple.CoreSymbolication   	0x00007fff559932d9 invocation function for block in CheckForSecondFrame(sampling_context_t*, CSThread&) + 30
4   com.apple.CoreSymbolication   	0x00007fff55930230 CSCppExceptionSafeThread::sacrificial_thread_init() + 80
5   com.apple.CoreSymbolication   	0x00007fff559301d2 thread_init_trampoline(CSCppExceptionSafeThread*) + 9
6   libsystem_pthread.dylib       	0x00007fff6d4c52eb _pthread_body + 126
7   libsystem_pthread.dylib       	0x00007fff6d4c8249 _pthread_start + 66
8   libsystem_pthread.dylib       	0x00007fff6d4c440d thread_start + 13

Thread 8 crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000000  rbx: 0x0000000000000003  rcx: 0x0000000000000000  rdx: 0x0000000000000001
  rdi: 0x0000000000000002  rsi: 0x000070000d9d2a30  rbp: 0x000070000d9d29d0  rsp: 0x000070000d9d2988
   r8: 0x000070000d9d2a80   r9: 0x0000000000000003  r10: 0x000070000d9d2a30  r11: 0x00007ffa986197d0
  r12: 0x0000000000000002  r13: 0x000000010a9aa250  r14: 0x0000000000000001  r15: 0x0000000000000000
  rip: 0x00007fff55996a05  rfl: 0x0000000000000202  cr2: 0x000000010a9aa250
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

phils_79
New Member
Posts: 4
Joined: Sun Nov 16, 2014 9:52 am
Contact:

Re: Crashing after update

Post by phils_79 »

HI Martin,

I just realized that the report is of my mac-mini.

I can't seem to find the log of Cubase Crash.

The above report was generated in the Log soon after the Cubase Crashed. Therefore I assumed that this would be the log file. :(

ameday22
New Member
Posts: 1
Joined: Sun Jul 12, 2020 7:49 am
Contact:

Re: Crashing after update

Post by ameday22 »

greetings
i am facing a similar issue can anyone check the crash file
Attachments
Cubase Elements 10.5.20.179 64bit 2020.7.12 12.31.28.358.dmp
(933.88 KiB) Downloaded 3 times

Martin.Jirsak
Forum Elder
Posts: 23062
Joined: Sun Mar 20, 2011 3:52 pm
Contact:

Re: Crashing after update

Post by Martin.Jirsak »

Hi and welcome,
ameday22 wrote:
Sun Jul 12, 2020 8:06 am
greetings
i am facing a similar issue can anyone check the crash file
There is no Cubase or any plug-in involved in the stack_text:

Code: Select all

STACK_TEXT:  
00000000`0014cbe0 00000000`14bf7810 : 00000000`062cad00 00000000`062cad00 00007ff8`0a8235d2 00000000`00000001 : igd10iumd64+0x861dcd
00000000`0014cbe8 00000000`062cad00 : 00000000`062cad00 00007ff8`0a8235d2 00000000`00000001 00000000`00000000 : 0x14bf7810
00000000`0014cbf0 00000000`062cad00 : 00007ff8`0a8235d2 00000000`00000001 00000000`00000000 0000bedc`a5c977da : 0x62cad00
00000000`0014cbf8 00007ff8`0a8235d2 : 00000000`00000001 00000000`00000000 0000bedc`a5c977da 00000000`00000000 : 0x62cad00
00000000`0014cc00 00000000`00000001 : 00000000`00000000 0000bedc`a5c977da 00000000`00000000 00000017`00000002 : nvwgf2umx+0xb635d2
00000000`0014cc08 00000000`00000000 : 0000bedc`a5c977da 00000000`00000000 00000017`00000002 00000004`00900000 : 0x1
Please, investigate on the igd10iumd64 DLL.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

phils_79
New Member
Posts: 4
Joined: Sun Nov 16, 2014 9:52 am
Contact:

Re: Crashing after update

Post by phils_79 »

Hi Martin,

Sorry didn't follow... its a macmini whats with the dll

Martin.Jirsak
Forum Elder
Posts: 23062
Joined: Sun Mar 20, 2011 3:52 pm
Contact:

Re: Crashing after update

Post by Martin.Jirsak »

Hi,

But you are running Windows on the Mac, right?

My point is, the crash is not in Cubase neither in any plug-in. The mentioned DLL is crashing. Sorry, I'm not Windows guy, but you can Google for the fix of this DLL.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

Post Reply

Return to “Issues”

Who is online

Users browsing this forum: No registered users and 5 guests