Ah… I think I may have found the problem. It looks like the upgrade is only valid for V4 and above of LE. I didn’t notice that bit when purchasing… Guess I should have upgraded my old version sooner. I’ll see what they say - I’m doubtful they’ll provide a code through goodwill but I can live in hope. Otherwise I push for a refund and decide whether to spend the full amount of Elements or look at alternatives to Cubase. Thanks for your help though Martin.