Cubase hangs on startup - Initializing: Mackie HUI

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Drewcipher
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Cubase hangs on startup - Initializing: Mackie HUI

Post by Drewcipher »

Sometimes it sits on this for a few minutes. Other times, not at all. I use the Mackie HUI for a PreSonus FaderPort (MkI). Any thoughts?
--
Cubase Pro 10.5 | Windows 10 Home (64 bit) | i7-6700 3.4 GHz | 32 GB RAM | Samsung 970 EVO Plus NVMe system drive | Audient id44 interface | UAD-2 Duo | Komplete Ultimate 10 | Waves 11 Diamond

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Martin.Jirsak
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Re: Cubase hangs on startup - Initializing: Mackie HUI

Post by Martin.Jirsak »

Hi,

Could you try to use Microsoft ProcDump utility, if DMP file would be created, please?
Martin Jirsak
How to show notes of the chord/scale only
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Drewcipher
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Re: Cubase hangs on startup - Initializing: Mackie HUI

Post by Drewcipher »

Hi Martin, I'm not familiar with this app. Just did a quick search - is it something I need to run in the background while starting, and you want me to post the generated report?
--
Cubase Pro 10.5 | Windows 10 Home (64 bit) | i7-6700 3.4 GHz | 32 GB RAM | Samsung 970 EVO Plus NVMe system drive | Audient id44 interface | UAD-2 Duo | Komplete Ultimate 10 | Waves 11 Diamond

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Martin.Jirsak
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Re: Cubase hangs on startup - Initializing: Mackie HUI

Post by Martin.Jirsak »

Hi,

Sorry, I'm not Windows user and also not really familiar with this utility. I just know, this is the way, how to get a DMP file, if application hangs on Windows.

There are some nice YouTube videos.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

Drewcipher
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Joined: Wed May 09, 2018 9:59 pm
Location: Toronto, Canada
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Re: Cubase hangs on startup - Initializing: Mackie HUI

Post by Drewcipher »

So the problem seemed to go away for awhile, but now it's back. Here's a link to a DMP file:

https://www.dropbox.com/s/4u1t61u80b8i5 ... 5.DMP?dl=0

In the meantime, I've found that if I force quit via the task manager when it's hanging, then unplug and re-plug in the USB cable from the back of the FaderPort, I am then able to start Cubase without issue, and it will recognize the FaderPort. I suppose I can get by doing it this way, but any help for a more permanent fix would be most appreciated.
--
Cubase Pro 10.5 | Windows 10 Home (64 bit) | i7-6700 3.4 GHz | 32 GB RAM | Samsung 970 EVO Plus NVMe system drive | Audient id44 interface | UAD-2 Duo | Komplete Ultimate 10 | Waves 11 Diamond

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Martin.Jirsak
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Re: Cubase hangs on startup - Initializing: Mackie HUI

Post by Martin.Jirsak »

Hi,

Sorry for my delay. As far as I can see, the crash is on Windows MIDI driver.

Could you try to reinstall the driver, please?
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

Martin.Jirsak
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Posts: 23195
Joined: Sun Mar 20, 2011 3:52 pm
Contact:

Re: Cubase hangs on startup - Initializing: Mackie HUI

Post by Martin.Jirsak »

Hi,

Could you try to activate DirectMusic Port Usage (Studio > Studio Setup > MIDI-Settings > "Use Direct Music" in Cubase, please?
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

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