Wrong upgrade purchase - HELP !

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charbelzouein
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Wrong upgrade purchase - HELP !

Post by charbelzouein »

Hello,
I have wrongly purchased the wrong upgrade.
I actually have the license for CUBASE STUDIO 5 and I have purchased today the upgrade to Cubase 10.5 from CUBASE 5 wrongly.
I have contacted Nexway and they have informed me that they're initiated the refund process and I'm here writing you for this purpose as they
mentioned STEINBERG must approve it.
Can any moderator or admin help please?
Thanks

Martin.Jirsak
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Joined: Sun Mar 20, 2011 3:52 pm
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Re: Wrong upgrade purchase - HELP !

Post by Martin.Jirsak »

Hi and welcome,

Sorry, there is nothing we can do here as a users. I believe they are in contact with Steinberg, which will act as fast as they can. No one is able to speed it up here on the forum.
Martin Jirsak
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charbelzouein
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Posts: 2
Joined: Fri May 15, 2020 10:50 pm
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Re: Wrong upgrade purchase - HELP !

Post by charbelzouein »

Dear Martin,
Thank you for your reply.
I got in touch with Nexway and they checked again then informed me that Steinberg approved the refund as the code wasn't used.
It'll take 72 hours they said so that's good.

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