Page 2 of 2

Re: Cubase 10.5 license questions

Posted: Tue Jul 14, 2020 4:11 pm
by mhelin
I have both LE 10.5 and Elements 10.5 activate on eLicenser. How can I start the Elements which has the license on USB licenser? I have the USB licenser plugged in and recognized in eLicenser software, however, every time only the LE starts? I want to have both on the same PC as I can use the LE when the USB dongle is used on laptop.

Re: Cubase 10.5 license questions

Posted: Tue Jul 14, 2020 9:33 pm
by Martin.Jirsak
Hi,

Cubase should always start the highest edition available. So in this case I would expect Cubase Elements would start automatically.

Re: Cubase 10.5 license questions

Posted: Wed Jul 15, 2020 1:58 pm
by mhelin
So there is a bug in software as it doesn't work as it should.

Re: Cubase 10.5 license questions

Posted: Wed Jul 15, 2020 2:11 pm
by Martin.Jirsak
Hi,

Are you sure both of your licenses are 10.5 and the application is 10.5?

Re: Cubase 10.5 license questions

Posted: Wed Jul 15, 2020 7:32 pm
by mhelin
That might be the reason. For some reason I seem to have Cubase LE 8 (not installed) and "Cubase LE" licenses activated, plus the "Cubase Elements 10". The "LE" version number is not shown in My Steinberg -> My Products -> Software at all. I assume it is 10.5 and the Elements is just 10(.0). It would be nice to have other (minor version) number there also, it's little bit confusing now, and the common software version numbering convention is <major>.<minor>.<patch>. Anyway, I guess I have to either install 10.0 version or upgrade to 10.5 to be able to use the same binary.

Re: Cubase 10.5 license questions

Posted: Wed Jul 15, 2020 9:29 pm
by Martin.Jirsak
Hi,

Exactly.

Re: Cubase 10.5 license questions

Posted: Mon Jul 20, 2020 9:46 pm
by Hallow
Hi.

I have upgraded from elements 10.5 to pro, got my USB dongle but I am going around in circles to activate, def bought the right upgrade package
upgradeA.JPG
(90.14 KiB) Not downloaded yet
This keep happening

Any help please.

Re: Cubase 10.5 license questions

Posted: Tue Jul 21, 2020 9:30 am
by Martin.Jirsak
Hi and welcome,

To me it looks like you don't own Cubase Elements 10.5 license. Isn't it Cubase Elements 10.0.x license by any chance?

Re: Cubase 10.5 license questions

Posted: Wed Jul 22, 2020 5:56 am
by KHS
Hallow wrote:
Mon Jul 20, 2020 9:46 pm
Hi.

I have upgraded from elements 10.5 to pro, got my USB dongle but I am going around in circles to activate, def bought the right upgrade package
upgradeA.JPG This keep happening

Any help please.
You need to move the license from the soft licenser to the USB licenser first before you can upgrade.