Steinberg Support has no support requests under your name / e-mail address. Please note that Asknet and Steinberg are two different companies, with separate helpdesks and separate servers / accounts.
I checked your order history, there is an empty order dated 1st of June 2019 - if you have been charged for that, please get in contact with Asknet.
You can also call for immediate help: https://www.asknet.com/company/customer-support.html