Cubase 10.5.20 Maintenance Update

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Re: Cubase 10.5.20 Maintenance Update

Post by Martin.Jirsak »

Hi,
dagmarpiano wrote:
Wed Jun 03, 2020 9:59 am
Cubase seems to randomly crash once a day since I updated to 10.5.20 - always been pretty stable before.
Please make a new thread and attach the *.crash file there (you can PM me with the link).

Mac: macOS Console utility > User Reports folder (or ~user/Library/Logs/Diagnostic Reports).
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Re: Cubase 10.5.20 Maintenance Update

Post by nikhollis »

I know it has been said.............., but surely double-line track names in the mixconsole......which was in the first 10.5, then taken away in the following update......could be a pretty easy thing to sort (back) out?

Never seen any answer for this.....(forgive me if I missed one)
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Re: Cubase 10.5.20 Maintenance Update

Post by Aurosonic »

Is there any way to turn off this message? It appears every time i'm starting Cubase.

Image
ITWT

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Re: Cubase 10.5.20 Maintenance Update

Post by BaseCu »

nikhollis wrote:
Wed Jun 03, 2020 1:34 pm
I know it has been said.............., but surely double-line track names in the mixconsole......which was in the first 10.5, then taken away in the following update......could be a pretty easy thing to sort (back) out?

Never seen any answer for this.....(forgive me if I missed one)
+1
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Re: Cubase 10.5.20 Maintenance Update

Post by Grada »

Martin.Jirsak wrote:
Wed Jun 03, 2020 8:02 am
How can Cubase affect one of these? Both of them are 3rd party. Or am I missing your point?
I wish i could know that, or better say Steinberg knows :) since the hanging on exit is old issue and many users encounter with. Luckily isn't deal breaker since hanging is occur only on project/Cubase closing, its hassle when you open many sessions through out the day though... The same question can be applied how does the Reaper never hangs on same machine/system?
My point would be that Steinberg doesn't testing enough, and quality check control is not on best level as this 10.5 confirms with all hotfixes and topic about slow on Mojave which has 22pages so far. For my particular case 10.5 wasn't usable till February 3 (82 days from the release)
Wondering are they have enough beta testers...
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Re: Cubase 10.5.20 Maintenance Update

Post by Martin.Jirsak »

Hi,
Aurosonic wrote:
Wed Jun 03, 2020 3:16 pm
Is there any way to turn off this message? It appears every time i'm starting Cubase.

Image
When this message appears every time, something is really wrong with your system. That means Cubase doesn't quit properly at all and it crashes all the time instead of quit. Do you have any DMP files in the Documents/Steinberg/Crash Dumps folder, please?
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Re: Cubase 10.5.20 Maintenance Update

Post by Aurosonic »

Martin.Jirsak wrote:
Wed Jun 03, 2020 6:22 pm
Hi,
Aurosonic wrote:
Wed Jun 03, 2020 3:16 pm
Is there any way to turn off this message? It appears every time i'm starting Cubase.

Image
When this message appears every time, something is really wrong with your system. That means Cubase doesn't quit properly at all and it crashes all the time instead of quit. Do you have any DMP files in the Documents/Steinberg/Crash Dumps folder, please?
I know it. Cubase always hangs on exit for anyone who uses Acustica Audio plugins and working on Windows.
And it happens only with Cubase. No other DAW hangs on exit, i've tried it 1000 times on a different windows versions and different Cubase versions.
I just want to turn off this annoying message. There's no solution to fix Cubase hangs on exit until Steinberg will pay attention to the problem of how Cubase manage highly buffered VST plugins.

Anyway i've attached crashdump
Attachments
Cubase 10.5.20.179 64bit 2020.6.3 20.16.44.669.dmp
Latest Crashdump
(1.21 MiB) Downloaded 18 times
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Re: Cubase 10.5.20 Maintenance Update

Post by Dave Peppiatt »

nikhollis wrote:
Wed Jun 03, 2020 1:34 pm
I know it has been said.............., but surely double-line track names in the mixconsole......which was in the first 10.5, then taken away in the following update......could be a pretty easy thing to sort (back) out?

Never seen any answer for this.....(forgive me if I missed one)
+1000

I'm not holding my breath that this will ever get fixed though. Steinberg can't provide proper HiDPI scaling and that's apparently a "high priority" to them.

How much of a "priority" do you think that fixing a little track naming bug in the mixer will get?

Mark my words: Cubase 11 will come and go, and this issue will still be here.
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Re: Cubase 10.5.20 Maintenance Update

Post by Pablo1980 »

Aurosonic wrote:
Wed Jun 03, 2020 6:53 pm
Martin.Jirsak wrote:
Wed Jun 03, 2020 6:22 pm
Hi,
Aurosonic wrote:
Wed Jun 03, 2020 3:16 pm
Is there any way to turn off this message? It appears every time i'm starting Cubase.

Image
When this message appears every time, something is really wrong with your system. That means Cubase doesn't quit properly at all and it crashes all the time instead of quit. Do you have any DMP files in the Documents/Steinberg/Crash Dumps folder, please?
I know it. Cubase always hangs on exit for anyone who uses Acustica Audio plugins and working on Windows.
And it happens only with Cubase. No other DAW hangs on exit, i've tried it 1000 times on a different windows versions and different Cubase versions.
I just want to turn off this annoying message. There's no solution to fix Cubase hangs on exit until Steinberg will pay attention to the problem of how Cubase manage highly buffered VST plugins.

Anyway i've attached crashdump
That happens to lots of us, can we just disable the new safe start?
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Re: Cubase 10.5.20 Maintenance Update

Post by Outsounder »

Happening here a lot and I don't never had any acustica plugins...
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Re: Cubase 10.5.20 Maintenance Update

Post by Aurosonic »

Outsounder wrote:
Wed Jun 03, 2020 8:29 pm
Happening here a lot and I don't never had any acustica plugins...
Yeah, lots of heavy plugins makes Cubase hangs on exit. I don't mind to close process manualy, but Cubase doesn't save any settings i've changed during session. And now it's annoying safe start message every time.
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Re: Cubase 10.5.20 Maintenance Update

Post by Aurosonic »

Here's a quick video of Cubase hangs on exit with just 1 audio track and some plugins from Acustica Audio on master.

https://www.youtube.com/watch?v=-ZDiNX-sAK0
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Re: Cubase 10.5.20 Maintenance Update

Post by wjoyce »

Matthias Quellmann wrote:
Tue Jun 02, 2020 4:05 pm
We are still working on it. It's not a quick win and the scaling needs a lot of testing and refinement though. Unfortunately there won't be any improvement before Cubase 11.
Wow! OK, so the Steinberg policy of paying to upgrade to get stuff fixed is still firmly in place. Thanks for the heads-up, I can now move on without wasting any more time and money - eBay listing imminent.
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Re: Cubase 10.5.20 Maintenance Update

Post by nikhollis »

Dave Peppiatt wrote:
Wed Jun 03, 2020 7:21 pm
nikhollis wrote:
Wed Jun 03, 2020 1:34 pm
I know it has been said.............., but surely double-line track names in the mixconsole......which was in the first 10.5, then taken away in the following update......could be a pretty easy thing to sort (back) out?

Never seen any answer for this.....(forgive me if I missed one)
+1000

I'm not holding my breath that this will ever get fixed though. Steinberg can't provide proper HiDPI scaling and that's apparently a "high priority" to them.

How much of a "priority" do you think that fixing a little track naming bug in the mixer will get?

Mark my words: Cubase 11 will come and go, and this issue will still be here.
But it was there, in the first 10.5....and was taken away....

1. Why.
2. Why.
and lastly.....Why?
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Re: Cubase 10.5.20 Maintenance Update

Post by etchell »

Matthias Quellmann wrote:
Tue Jun 02, 2020 4:05 pm
Quietly wrote:
Wed May 27, 2020 4:59 am
HiDPI Scaling still not resolved and according to you that was high priority. Clearly not high enough, very disappointing.
We are still working on it. It's not a quick win and the scaling needs a lot of testing and refinement though. Unfortunately there won't be any improvement before Cubase 11.
Thanks for the update. So Cubase 11 will be free for Cubase 10.5 owners? :geek:
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Re: Cubase 10.5.20 Maintenance Update

Post by nikhollis »

etchell wrote:
Thu Jun 04, 2020 11:44 am
Matthias Quellmann wrote:
Tue Jun 02, 2020 4:05 pm
Quietly wrote:
Wed May 27, 2020 4:59 am
HiDPI Scaling still not resolved and according to you that was high priority. Clearly not high enough, very disappointing.
We are still working on it. It's not a quick win and the scaling needs a lot of testing and refinement though. Unfortunately there won't be any improvement before Cubase 11.
Thanks for the update. So Cubase 11 will be free for Cubase 10.5 owners? :geek:
+1
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Re: Cubase 10.5.20 Maintenance Update

Post by eightyeightkeys »

nikhollis wrote:
Wed Jun 03, 2020 1:34 pm
I know it has been said.............., but surely double-line track names in the mixconsole......which was in the first 10.5, then taken away in the following update......could be a pretty easy thing to sort (back) out?

Never seen any answer for this.....(forgive me if I missed one)
+1....again.
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Re: Cubase 10.5.20 Maintenance Update

Post by Pablo1980 »

Matthias Quellmann wrote:
Tue Jun 02, 2020 4:01 pm
Orestis wrote:
Tue May 26, 2020 4:59 pm
Thank you guys for the new update, checking it right now, looks promising !!

But please someone can give me an answer to this :
Grid Type and Quantize Preset Menu Options don't change anymore with the MOUSE WHEEL ????
viewtopic.php?f=283&t=189853

Thank you in advance, but it is one of the most important workflow options!!!
Hi,

This change was intentional to improve the consistency of these type drop down selections. I will talk to the team about your feedback.

Thanks,
Matthias
Hi Matthias, I´m another one that used heavily this function, can you please talk to the development team to add it back, please?
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Re: Cubase 10.5.20 Maintenance Update

Post by Quietly »

Matthias Quellmann wrote:
Tue Jun 02, 2020 4:05 pm
Quietly wrote:
Wed May 27, 2020 4:59 am
HiDPI Scaling still not resolved and according to you that was high priority. Clearly not high enough, very disappointing.
We are still working on it. It's not a quick win and the scaling needs a lot of testing and refinement though. Unfortunately there won't be any improvement before Cubase 11.
Mathias firstly thank you for an honest reply. Secondly because of this I like many others have migrated to using another DAW. You simply cannot expect loyal customers to constantly pay for something that should have been fixed in the first instance. You pay for 10 and you pay for 10.5 and now you can pay for 11 if you want HiPDI Scaling. Sorry but I honestly do not think so.

Lastly I respectfully request that someone should make a decission to either fix this now or give those who went from 10 to 10.5 a free update to 11. That way you may retain many of your long term loyal customers who use 4K Monitors.
https://soundcloud.com/gerry-cooper-855281238
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Re: Cubase 10.5.20 Maintenance Update

Post by telecode »

etchell wrote:
Thu Jun 04, 2020 11:44 am
Matthias Quellmann wrote:
Tue Jun 02, 2020 4:05 pm
Quietly wrote:
Wed May 27, 2020 4:59 am
HiDPI Scaling still not resolved and according to you that was high priority. Clearly not high enough, very disappointing.
We are still working on it. It's not a quick win and the scaling needs a lot of testing and refinement though. Unfortunately there won't be any improvement before Cubase 11.
Thanks for the update. So Cubase 11 will be free for Cubase 10.5 owners? :geek:
Yes, i think that should seem reasonable.

+1
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Re: Cubase 10.5.20 Maintenance Update

Post by Ehabmxd »

Matthias Quellmann wrote:
Tue Jun 02, 2020 4:05 pm
Quietly wrote:
Wed May 27, 2020 4:59 am
HiDPI Scaling still not resolved and according to you that was high priority. Clearly not high enough, very disappointing.
We are still working on it. It's not a quick win and the scaling needs a lot of testing and refinement though. Unfortunately there won't be any improvement before Cubase 11.
Thank u .. You may u have no guilt in this ,
but please file a request to manage your company that we are demanding a free solution that .
we are sticking to you in the last breath ..
For this, hold on to us too. We did not write here except from our love in your products and our dedication to this company.
We do free videos and marketing your products and more . The motivation is our love.
But that we are being exploited in this way, it is unacceptable. This is your problem. It is not our problem every time we upgrade and pay.
Finally, we receive a shocking response from you that makes us hate everything from you.

Did you know that many bought the version and are unable to do anything and are using other programs? I am now Cubase that I have and i do not run it
all my work I do it in other programs and the reason is that I am unable to open anything I tried everything but still poor result

You should focus that we are unable to accomplish anything with this problem. This is no additional features to attract customers.
Think about creat new additional features in 11
we will buy cubase 11 for new tools , extra features we will not buy for solve steinberg faults


If support is missing in Windows 10 from the start, why did you make it the same price of mac version?
Is this fair?

You are asking us to pay more with Cubase 11 !!! and you sold us 2 version with lacking support!!!!!!!!!!!!!!!!!!! (10 and 10.5)

u should solve basic problems for free

Please discuss with the administration and tell us your response and find a solution that satisfies us and satisfies you because this is not fair
We are not greedy, so do not be greedy with us, as this way causes us to flee from you

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Re: Cubase 10.5.20 Maintenance Update

Post by Matthias Quellmann »

Quietly wrote:
Thu Jun 04, 2020 4:57 pm
Matthias Quellmann wrote:
Tue Jun 02, 2020 4:05 pm
Quietly wrote:
Wed May 27, 2020 4:59 am
HiDPI Scaling still not resolved and according to you that was high priority. Clearly not high enough, very disappointing.
We are still working on it. It's not a quick win and the scaling needs a lot of testing and refinement though. Unfortunately there won't be any improvement before Cubase 11.
Mathias firstly thank you for an honest reply. Secondly because of this I like many others have migrated to using another DAW. You simply cannot expect loyal customers to constantly pay for something that should have been fixed in the first instance. You pay for 10 and you pay for 10.5 and now you can pay for 11 if you want HiPDI Scaling. Sorry but I honestly do not think so.

Lastly I respectfully request that someone should make a decission to either fix this now or give those who went from 10 to 10.5 a free update to 11. That way you may retain many of your long term loyal customers who use 4K Monitors.
Hi Gerry,

Thank you for your respectful feedback. Please understand that this is not about fixing something. The support of high resolution displays is a development task that we can only achieve in iterations. The 100% and 200% support was the first step. After that we needed to work in the backend to prepare the framework in order to deal with uneven scalings like 150%. The next step will be the support of scaling of the main application. But it will be a topic for some more future Cubase versions until we will be able to fully support HiDPI in every corner and bitmap of the application.

With every Cubase release we can only make an offer to our customers. We do our best to make the best possible value proposition for the various user groups from Hollywood composers to home studio producers. I hope that you can see that we always tried to listen carefully to our customers and develop Cubase in your best interest. This will be the same for Cubase 11. There will be a lot of improvements, new features and also a next step for the HiDPI support on Windows. We will again make an offer to you and hope that you value our work highly enough to pay for it. There will be a 30 day trial version as every year, so you will be able to find out whether the improvements are worth the update or not.

I understand, that this is not the quick and free solution you are hoping for, but I can just ask you for some more patience.

Best regards,
Matthias
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Re: Cubase 10.5.20 Maintenance Update

Post by avavav »

Matthias Quellmann wrote:
Thu Jun 04, 2020 7:55 pm
Quietly wrote:
Thu Jun 04, 2020 4:57 pm
Matthias Quellmann wrote:
Tue Jun 02, 2020 4:05 pm


We are still working on it. It's not a quick win and the scaling needs a lot of testing and refinement though. Unfortunately there won't be any improvement before Cubase 11.
Mathias firstly thank you for an honest reply. Secondly because of this I like many others have migrated to using another DAW. You simply cannot expect loyal customers to constantly pay for something that should have been fixed in the first instance. You pay for 10 and you pay for 10.5 and now you can pay for 11 if you want HiPDI Scaling. Sorry but I honestly do not think so.

Lastly I respectfully request that someone should make a decission to either fix this now or give those who went from 10 to 10.5 a free update to 11. That way you may retain many of your long term loyal customers who use 4K Monitors.
Hi Gerry,

Thank you for your respectful feedback. Please understand that this is not about fixing something. The support of high resolution displays is a development task that we can only achieve in iterations. The 100% and 200% support was the first step. After that we needed to work in the backend to prepare the framework in order to deal with uneven scalings like 150%. The next step will be the support of scaling of the main application. But it will be a topic for some more future Cubase versions until we will be able to fully support HiDPI in every corner and bitmap of the application.

With every Cubase release we can only make an offer to our customers. We do our best to make the best possible value proposition for the various user groups from Hollywood composers to home studio producers. I hope that you can see that we always tried to listen carefully to our customers and develop Cubase in your best interest. This will be the same for Cubase 11. There will be a lot of improvements, new features and also a next step for the HiDPI support on Windows. We will again make an offer to you and hope that you value our work highly enough to pay for it. There will be a 30 day trial version as every year, so you will be able to find out whether the improvements are worth the update or not.

I understand, that this is not the quick and free solution you are hoping for, but I can just ask you for some more patience.

Best regards,
Matthias

"But it will be a topic for some more future Cubase versions until we will be able to fully support HiDPI in every corner and bitmap of the application."

That sounds hard.
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Re: Cubase 10.5.20 Maintenance Update

Post by telecode »

@Matthias I am still questioning the logic of why we can't get public access to old updates? It should be up to the end user to chose at what patch level they wish to revert to.
be cool,

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Re: Cubase 10.5.20 Maintenance Update

Post by valkolton »

Matthias Quellmann wrote:
Thu Jun 04, 2020 7:55 pm
Please understand that this is not about fixing something. The support of high resolution displays is a development task that we can only achieve in iterations. The 100% and 200% support was the first step. After that we needed to work in the backend to prepare the framework in order to deal with uneven scalings like 150%. The next step will be the support of scaling of the main application. But it will be a topic for some more future Cubase versions until we will be able to fully support HiDPI in every corner and bitmap of the application.
Matthias, thanks for your reply - we are all here on the forums because we WANT to use, support and positively spread the word about Cubase/Nuendo! The features are amazing...

Having said that, the GUI issues on Windows is a showstopper tragic flaw bug IMO. You use the GUI 8-14 hours a day and need it to inspire you, it is the reason that so many people are saying they are going to quit Cubase/Nuendo unless it is fixed. Your eyes are the most essential ergonomics while working, and nothing is more frustrating than broken windows/menus/plugins and very blurry fonts.

I understand you say there are 3 levels of difficulty, how about at the very LEAST fix level 1 of the VST plugins scaling/chopping when opening/moving?:

PROPOSAL-
LEVEL 1 WITH QUICK PATCH - fix the opening/moving of VST plugins; do 2x scaling for non-HiDPI aware when on 4K screen and resize properly when opening/moving all

LEVEL 2 - main application windows/menus

LEVEL 3 - every corner bitmap of the application

MAC vs WINDOWS and Microsoft Team's Response POV Firsthand Story

And for all you Mac users that say this is a Windows thing, it is not. Supporting many resolutions/framerates/technologies like HDR is a cornerstone of Windows and why gaming, VR and now AR only runs perfectly now on Windows OSs- not a Mac. Games/VR/AR need so many resolution/framerate/HDR/holographic options and Microsoft gives us developers the power to get under the hood and empower all!

I had a NDA with with Microsoft at my previous company where I was CEO of V-MODA (division of ROLAND), we worked with them on headphones, Midi 2.0, XBOX, store sales and more. HiDPI was more of an issue circa 2015/2016 and by 2018 the Windows best practices had been implemented by almost all major flagship 3rd party software and games, but that was ~2-5 years ago!

I was at Microsoft HQ the days of October 6, 2015 when the Surface Book was launched; I noticed they put a unique 3:2 HiDPI display with an unknown 3240 x 2160 3:2 resolution on their flagship SurfaceBook vs 4K 3840x2160 16:9. I asked their team why 3:2 and was worried the DPI/resolution issues would hurt music software like Serato that we were working with in partnership with Roland's DJ-808 and other controllers.

They assured me they were working to give the developers the docs and tools to make HiDPI a reality in every resolution and DPI, 21:9 widescreen and also 3:2 should also be supported in the OS+APPS as it is a great ergonomic aspect ratio for holding devices in your arms for devices of the future (and like the new Surface DUO coming out)!

In short, this is NOT a Windows vs Mac issue.

As I tell my engineering teams in similar situations and I think this applies to HiDPI:

"DO OR DO NOT, THERE IS NO TRY." -YODA

https://www.youtube.com/watch?v=BQ4yd2W50No

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