I wanted to purchase the upgrade for Halion 3, which a few years back I paid good money for.
I went to the Steinberg.net and it says that to upgrade to Halion 6 from Halion 3 and earlier, to please contact Steinberg sales.
I contacted Steinberg sales and get a reply email a few days later saying to go on line to purchase the latest upgrade to Halion 6.
I don’t think they even properly read the email.
I go back on line, and it says to upgrade from Halion 3 to Halion 6 to contact sales at Steinberg.
Sending in circles and waiting my time.
I’ll keep my money and Halion 3, and Steinberg can keep their Halion 6 because I don’t have time for this crap.
Sometimes you have to bite where it hurts- their wallet.
Same here, I did try “support” also, but obviously they did not want to solve my problem, and their “answer” reveals that they didnt even read carefully what I actually wrote, also it seems they find it ok that every step in the conversation should delay the procces for about two days more every time.
Its been 5-6 days now, soon a week, since I left my order for H6 compettitive crossgrade and Padshop Pro, with documentation by foto, just as described,…
Not a single trace of my original order during the sales was left in their system as I was wiped out the ongoing order-procces and redirected to the eglibility window
Then the procces was ended, and I could do nothing until I reciewed a mail with diverse contradicting info, f.eks. there was a reference to another mail with a specifik password that I never recieved
Seems up the hill all the time, just to get what I did try to order, and then further more to get in contact with them and solve things becomes a PITA
Yes, guess its a sign, to back of, they dont really care
Its very simple Steinberg sales Manager:
Some of us want to PURCHASE your latest Halion, and we have version 3.
Your web site says, " to upgrade from Halion 3 or earlier to contact Steinberg Sales"
We are contacting Steinberg Sales to purchase the upgrade, following the EXACT instructions of the website, and receive a “copy and paste” reply email saying to “go on Line”.
We go "on line’ and it says to contact Steinberg sales for this particular version- version 3 or earlier.
You are unnecessarily and mindlessly sending your customers on a crash loop.
So any Steinberg sales employee, specifically the sales Manager reading this, should do something.
Have the courtesy.
Treat your customers well.