For me, Steinberg / Yamaha has a terrible support, without respect for customers. I can even understand that they may not have an answer right away, but simply ignoring the customer, as someone who doesn’t need customers, is an act of arrogance and irresponsibility, because I believe that up there is not the company’s purpose, although I must answer for poor delegation of functions. I always get support from several companies in the same industry, all interested in customer satisfaction, the only one that I repeatedly have problems with is Steinberg. Finally, reiterating support email, due to the company’s lack of interest, I even asked for support on how to proceed with the product refund and simply did not answer any of the emails.
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