Page 1 of 1

Audio export stuck

Posted: Mon Jul 13, 2020 6:16 pm
by ptram
Hi,

I'm trying to export audio from a project all based on VEPRO 7 and VSL libraries.

I could export a smaller version yesterday. Today, with a bigger version, exporting audio always ends in Dorico being with the export dialog forever stuck at 3%.

After a while, VST Audio Engine appears not responding in Activity Monitor.

I'm attaching various process sampling.

Paolo
frozen-on-export.zip
(67.59 KiB) Downloaded 5 times

Re: Audio export stuck

Posted: Mon Jul 13, 2020 6:43 pm
by ptram
Here is the diagnostic report I could generated after cancelling the export procedure from Dorico.

VST Audio Engine is still stuck, bu consuming a bit less than 100% CPU.

Paolo

Dorico Diagnostics.zip
(1.05 MiB) Downloaded 3 times

Re: Audio export stuck

Posted: Mon Jul 13, 2020 7:14 pm
by ptram
Mac restarted, and I could export the audio.

Palo

Re: Audio export stuck

Posted: Mon Jul 13, 2020 7:28 pm
by gruver
ptram wrote:
Mon Jul 13, 2020 7:14 pm
Mac restarted, and I could export the audio.

Palo
That's great news!

Re: Audio export stuck

Posted: Mon Jul 13, 2020 9:24 pm
by ptram
Unfortunately, it's a recurring issue. I'm trying to export the piece again, and Dorico froze at 2% :(

Paolo

Re: Audio export stuck

Posted: Mon Jul 13, 2020 10:03 pm
by Daniel at Steinberg
We believe we have fixed the problem where audio export can hang, and this will be addressed in a forthcoming update.

Re: Audio export stuck

Posted: Mon Jul 13, 2020 10:05 pm
by ptram
Yay! Thank you very much, Daniel and team!

Paolo

Re: Audio export stuck

Posted: Tue Jul 14, 2020 7:15 am
by Ulf
Hi Paolo, from the symptoms you are describing, I think your's is a different problem than the one that Daniel mentioned.
That what you are exporting, is it only one or several flows, respectively do you export individual players? With the known bug, an export may get stuck at the start of a new flow or player. Also, everything just hangs, but does not show as 'not responding', therefore I think your's is different. I'm currently on vacation and need to ask others to symbolicate the process samples you've sent, so it might take some time before I respond again.